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Community Operations Manager

2 months ago

Texas, United States REAL ESTATE PROPERTY MANAGEMEN Full time

Community Operations Manager

At RR Living, we believe in the power of passion and dedication. Our commitment to excellence shapes the way we manage our properties and engage with our residents.

We are excited to introduce a brand new luxury community that promises an exceptional living experience in the vibrant Greater Austin area. This role involves overseeing the leasing and management processes from the initial lease-up phase to achieving operational stability.

The ideal candidate will take full ownership of the property, ensuring it meets and surpasses financial expectations. A deep understanding of property performance metrics and direct communication with senior management and ownership regarding operational matters is essential. Candidates should possess a robust background in Property Management, demonstrating a history of success and growth. If you are looking to elevate your career within a dynamic and family-oriented organization, we encourage you to consider this opportunity.

Key Responsibilities:

  • Achieve and maintain high occupancy rates by implementing effective marketing strategies, leasing apartments, and ensuring the property is visually appealing and ready for residents.
  • Foster a welcoming environment for residents by organizing engaging community events, maintaining open lines of communication, and meeting service expectations.
  • Ensure timely rent collection and actively manage delinquency issues.
  • Maintain professional and respectful relationships with residents, team members, and contractors.
  • Contribute significantly to the achievement of all management objectives.
  • Recruit, develop, and mentor a team of sales-focused individuals dedicated to resident satisfaction.
  • Oversee the operational aspects of the property, including reporting and month-end financial responsibilities.
  • Collaborate with project and construction teams to ensure the successful development of the property.
  • Manage vendor relationships, including processing invoices and obtaining service bids.
  • Conduct regular property inspections to ensure standards are met.
  • Ensure proper maintenance of all leases, service requests, and contract files.
  • Drive resident retention through effective lease renewal strategies, aiming for increased rental rates.

Qualifications:

  • A minimum of several years of experience in multifamily property management is required, with lease-up experience being highly desirable.
  • At least 3 years of experience managing multiple direct reports.
  • Demonstrated ability to achieve positive outcomes while upholding core values.
  • Exceptional verbal and written communication skills.
  • Strong analytical skills with experience in financial reporting.
  • Proven track record of leading change and managing on-site projects.
  • A proactive approach to accountability and goal achievement, with a focus on team development.
  • Familiarity with RealPage and Microsoft Office is advantageous.

Core Values of RR Living:

Excellence and Integrity

  • We prioritize exceptional resident experiences, recognizing the unique challenges of rental living. Our goal is to create a home-like atmosphere that fosters community and satisfaction.

Teamwork and Empowerment

  • We believe that success is a collective effort. Our associates work together, empowered to achieve shared goals that drive revenue and enhance property value.

Attention to Detail

  • We understand that residents seek a place they can be proud to call home. Our commitment to detail ensures that we provide personalized service that exceeds expectations.

Passion for Community

  • Our dedication to providing homes is matched by our commitment to making a positive impact in the community through volunteerism and philanthropy.