Restaurant Operations Manager

3 days ago


Greenacres City, Florida, United States Marco's Pizza Full time
About the Role

Marco's Pizza is seeking a highly motivated and experienced Restaurant Manager to join our team. As a key member of our store leadership, you will be responsible for driving crew member performance, ensuring customer satisfaction, and maintaining brand standards.

Key Responsibilities
  • Drive Crew Member Performance: Foster a positive and productive work environment, providing coaching and development opportunities to help crew members reach their full potential.
  • Ensure Customer Satisfaction: Lead by example, ensuring that every customer interaction is exceptional and that customer feedback is acted upon promptly.
  • Control Food and Labor Costs: Analyze sales data, manage inventory, and implement cost-saving initiatives to maintain profitability.
  • Perform Local Store Marketing: Develop and execute marketing strategies to increase sales and drive customer engagement.
  • Team Development and Ongoing Training: Design and deliver training programs to enhance crew member skills and knowledge, ensuring they are equipped to provide exceptional customer service.
  • Culinary Expertise: Prepare and cook to-order pizzas and other menu items to meet quality and quantity expectations.
  • Customer Service: Take orders, serve customers, and handle customer complaints in a professional and courteous manner.
  • Sanitation and Safety: Maintain a clean and safe work environment, adhering to health and safety standards.
  • Operations Management: Oversee daily store operations, including inventory management, scheduling, and staff supervision.
Requirements
  • 2+ years of restaurant management experience
  • Proven track record of driving sales growth and improving customer satisfaction
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • High school diploma or equivalent required; degree in hospitality or related field preferred


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