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Store Operations Manager

2 months ago


Greenacres City, Florida, United States RaceTrac Full time

Job Overview:

As the Store Operations Manager, you will be responsible for ensuring the financial success and effective management of a team of up to 45 staff members within a RaceTrac location.

Your primary goal will be to provide outstanding customer experiences, uphold food quality standards, maintain a clean and organized store environment, nurture employee development, and drive overall operational success.

Key Responsibilities:
  • Foster a culture of prompt, efficient, and friendly service while managing conflicts in a professional manner.
  • Build and maintain positive relationships with team members, customers, and suppliers.
  • Promote a collaborative and respectful communication style among the team.
  • Address customer inquiries swiftly and involve relevant team members when necessary.
  • Efficiently handle customer transactions and offer product suggestions.
  • Strive for excellence in food service, achieve sales targets, and ensure food quality and cleanliness.
  • Uphold high standards of store cleanliness and comply with safety regulations.
  • Exhibit core values and leadership traits, while coaching and training team members.
  • Strategically manage inventory and evaluate performance metrics.
  • Identify opportunities for operational enhancements based on market insights.
  • Maintain strong vendor relationships to ensure timely deliveries.
  • Facilitate effective communication among all team members.
  • Mentor and develop a high-performing team.
  • Oversee staffing duties and participate in recruitment decisions.
  • Monitor and implement management development and performance improvement plans.
  • Ensure adherence to hiring protocols and company standards.
  • Comprehend budgetary and cost trends to enhance sales and financial stability.
Required Qualifications:
  • High School Diploma or GED, either completed or in progress.
  • Minimum of 5 years of supervisory experience in food service, retail, or restaurant settings.
  • Experience in a high-volume, customer-centric environment is advantageous.
  • Proficient in assessing store financial performance.
  • Excellent written and verbal communication abilities.
  • Familiarity with Microsoft Office Suite.
  • Understanding of Labor Laws and staffing practices.
  • Capability to lift up to 50 pounds and perform physical tasks.
  • Manager Food Handler certification is mandatory.
  • May require obtaining an alcohol server permit based on local regulations.