Restaurant Operations Manager
2 months ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Krystal Restaurant. As an Assistant General Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.
Key Responsibilities- Develop People
- Create a positive and inclusive work environment that fosters growth and development among team members.
- Empower team members through effective communication and regular feedback.
- Coaching and motivating team members to achieve their full potential.
- Recruit and develop top talent to drive business success.
- Demonstrate commitment to goals and inspire others to deliver excellent performance.
- Recognize and reward team members for their contributions and achievements.
- Create Great Guest Experiences
- Create a welcoming and memorable experience for our guests, ensuring they feel valued and satisfied.
- Serve as a role model in providing exceptional customer service and creating a positive atmosphere.
- Coach and train team members to deliver WOW service and create a welcoming work environment.
- Take action to resolve guest feedback and concerns in a timely and professional manner.
- Regularly observe and evaluate the team's performance from the guest's perspective.
- Brand Champion
- Bring the Krystal Restaurant brand to life in our restaurant, ensuring a consistent and authentic experience for our guests.
- Support the Restaurant General Manager in local marketing and community events.
- Support company-wide promotions, product launches, and product samplings.
- Help the team execute local promotions and drive sales growth.
- Business Planning
- Maintain a balance between providing a high-quality employee and guest experience, and achieving financial goals.
- Execute Krystal 9 operating systems to drive business success.
- Assist in developing sales forecasts and schedules to ensure Quality, Service, and Cleanliness are met.
- Monitor business performance, including previous day numbers, schedules, cash shortage concerns, and HACCP logs.
- Review inventory efficiencies to create product orders and drive sales growth.
- Review inventory and evaluate food costs to optimize profitability.
- Control food and equipment inventory, conduct daily and weekly inventory counts, and maintain inventory records.
- Implement and follow up on operations and financial action plans.
- Analyze sales and labor results throughout and after each shift.
- Maintain Brand operating standards for product procedures, cleanliness standards, and service expectations.
- Maintain Facility
- Ensure the restaurant is a safe, sanitary, and appealing place for everyone.
- Assist in compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
- Help identify problems and conduct high-level troubleshooting for restaurant equipment.
- Required Knowledge, Skills, and Abilities
- Excellent people leadership and guest service skills required.
- Ability to work in a fast-paced environment.
- Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
- Ability to resolve issues in compliance with Krystal standards.
- Available to work all shifts, weekends, and holidays.
- Education and Experience
- Must have a high school diploma or equivalent.
- Minimum of 1-2 years management experience.
- Physical Demands
- Must be able to lift up to 50 pounds of force frequently to move objects.
- Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds.
- Consistently handles product preparation.
- Ability to kneel and follow proper lifting procedures.
- Consistently lifts for product preparation, stocking, and inventory.
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