Restaurant Operations Manager

2 months ago


Lake City, Florida, United States Krystal Restaurant Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Krystal Restaurant. As an Assistant General Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.

Key Responsibilities
  • Develop People
    • Create a positive and inclusive work environment that fosters growth and development among team members.
    • Empower team members through effective communication and regular feedback.
    • Coaching and motivating team members to achieve their full potential.
    • Recruit and develop top talent to drive business success.
    • Demonstrate commitment to goals and inspire others to deliver excellent performance.
    • Recognize and reward team members for their contributions and achievements.
  • Create Great Guest Experiences
    • Create a welcoming and memorable experience for our guests, ensuring they feel valued and satisfied.
    • Serve as a role model in providing exceptional customer service and creating a positive atmosphere.
    • Coach and train team members to deliver WOW service and create a welcoming work environment.
    • Take action to resolve guest feedback and concerns in a timely and professional manner.
    • Regularly observe and evaluate the team's performance from the guest's perspective.
  • Brand Champion
    • Bring the Krystal Restaurant brand to life in our restaurant, ensuring a consistent and authentic experience for our guests.
    • Support the Restaurant General Manager in local marketing and community events.
    • Support company-wide promotions, product launches, and product samplings.
    • Help the team execute local promotions and drive sales growth.
  • Business Planning
    • Maintain a balance between providing a high-quality employee and guest experience, and achieving financial goals.
    • Execute Krystal 9 operating systems to drive business success.
    • Assist in developing sales forecasts and schedules to ensure Quality, Service, and Cleanliness are met.
    • Monitor business performance, including previous day numbers, schedules, cash shortage concerns, and HACCP logs.
    • Review inventory efficiencies to create product orders and drive sales growth.
    • Review inventory and evaluate food costs to optimize profitability.
    • Control food and equipment inventory, conduct daily and weekly inventory counts, and maintain inventory records.
    • Implement and follow up on operations and financial action plans.
    • Analyze sales and labor results throughout and after each shift.
    • Maintain Brand operating standards for product procedures, cleanliness standards, and service expectations.
  • Maintain Facility
    • Ensure the restaurant is a safe, sanitary, and appealing place for everyone.
    • Assist in compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
    • Help identify problems and conduct high-level troubleshooting for restaurant equipment.
  • Required Knowledge, Skills, and Abilities
    • Excellent people leadership and guest service skills required.
    • Ability to work in a fast-paced environment.
    • Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
    • Ability to resolve issues in compliance with Krystal standards.
    • Available to work all shifts, weekends, and holidays.
  • Education and Experience
    • Must have a high school diploma or equivalent.
    • Minimum of 1-2 years management experience.
  • Physical Demands
    • Must be able to lift up to 50 pounds of force frequently to move objects.
    • Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds.
    • Consistently handles product preparation.
    • Ability to kneel and follow proper lifting procedures.
    • Consistently lifts for product preparation, stocking, and inventory.


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