Night Operations Manager
2 weeks ago
Fairfield Inn And Suites is seeking a skilled Night Operations Manager to oversee our front office operations. This role is essential in ensuring a seamless guest experience during the night shift, focusing on maintaining high standards of service and operational efficiency.
Key Responsibilities- Act as a representative of the hotel, promoting a positive image at all times.
- Ensure compliance with brand standards and operational requirements.
- Recruit, mentor, and guide department leaders to optimize their performance.
- Conduct regular inspections of guest rooms, public areas, and grounds to ensure cleanliness and upkeep.
- Address and resolve guest complaints proactively, ensuring the highest level of service.
- Manage the hotel's reputation through effective guest feedback systems and timely responses.
- Welcome VIP guests, confirm special amenities, and coordinate exclusive events.
- Support training initiatives and encourage professional growth for all team members.
- Monitor financial performance and adhere to budgetary guidelines.
- Uphold the company's code of conduct and all established regulations.
- Ability to stand for extended periods.
- Capability to lift and carry items up to 30 pounds.
- Comfortable working in a dynamic environment with varying temperatures.
A minimum of 4 years of management experience in the hospitality industry, with a strong focus on guest services and conflict resolution is required. Candidates should demonstrate flexibility, professionalism, and a commitment to exceptional service.
At Fairfield Inn And Suites, we value our employees as our greatest asset. We are dedicated to providing genuine service and embracing the diversity of our team, reflecting the diverse clientele we serve.
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Grants Management Specialist
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