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IT Support Specialist
2 months ago
The IT Support Specialist serves as the primary contact for technology assistance.
This role bridges the gap between Business Operations and IT, ensuring the delivery of high-quality, prompt, and effective technology support. Responsibilities are executed in collaboration with the IT department and adhere to CalPortland's IT standards and practices. Key technologies managed by this position encompass: user computers, printing devices, peripherals, uninterruptible power supplies, networking and telecommunications equipment, audiovisual systems, ready-mix batch controls, asphalt production facilities, wireless technologies, timekeeping systems, fuel management systems, mobile devices, and vehicle tracking systems.
Employee BenefitsAt CalPortland, we take pride in offering a robust and competitive benefits package designed to provide health and financial support to our most valuable asset: our employees. Your benefits play a crucial role in your overall compensation at CalPortland, which is why we offer a diverse range of options. All regular full-time employees can enroll in various health and welfare plans, including medical, dental, and vision coverage. Additional benefits encompass life insurance, disability protection, an employee assistance program, and a retirement plan. The company also provides a selection of voluntary benefits for employees.
Salary Range$65,000-$72,000, dependent on experience.
Key Responsibilities- Utilize CalPortland's standard ticketing system to create and resolve IT issues, ensuring timely updates and maintaining a focus on client satisfaction.
- Offer guidance and decision-making support regarding the selection, procurement, and deployment of technology, troubleshooting issues, implementing new solutions, maintaining equipment, and understanding business needs for potential IT enhancements.
- Provide support for PCs, printers, peripherals, network (LAN/WAN), telephony, and ancillary systems using established CalPortland Service Request and Change Control processes.
- Install and upgrade hardware and software, including (but not limited to) PCs, printers, networking devices, and mobile technology for both corporate and production environments.
- Assess new information systems products or services and recommend modifications to existing offerings to better serve end users.
- Manage the ongoing hardware refresh process while meeting monthly objectives and prioritizing tasks effectively.
- Develop and uphold best practices consistently across all locations.
A Bachelor's degree is preferred.
Qualifications- A minimum of 3 years of IT experience is required.
- This position is on-site and necessitates daily attendance at the regional office; remote work is not an option.
- Provide mid-level technical support and troubleshooting for all versions of Windows, along with knowledge of network devices and fundamentals of connectivity, PC hardware setup, and issue resolution.
- Demonstrated experience in diagnosing and resolving hardware, software, and networking challenges.
- Familiarity with managing and troubleshooting mobile devices, including smartphones, tablets, and mobile device management tools.
- Strong time management and organizational skills are essential.
- Participate in a rotation for responding to high-priority after-hours calls approximately every four months. Our operations run continuously, requiring support for critical issues during off-hours.
- Ability to create and maintain technical documentation is crucial.
- Facilitate IT-related activities by coordinating with external vendors to ensure thorough planning and execution of IT initiatives at regional sites.
- Exceptional verbal and written communication skills, with the ability to work collaboratively in a team environment with minimal supervision.
- Highly organized and adaptable self-starter, capable of managing multiple ongoing assignments and reprioritizing tasks in dynamic situations.
- Physical capabilities to engage in activities such as lifting equipment (up to 50 lbs), working under desks, running cables, and installing hardware are required.
- A valid driver's license and a clean driving record are necessary for travel to regional locations.
Preferred Qualifications:
- Previous IT experience in a construction or manufacturing setting.
- Experience in project management.
- IT certifications are preferred (e.g., CompTIA A+, Microsoft certifications).
The successful candidate must undergo a post-offer pre-employment physical examination, drug/alcohol screening, and background check. Some positions may require ongoing drug and alcohol testing as regulated by FMCSA.
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