Customer Service Representative

4 weeks ago

Orange Park, Florida, United States MCI Careers Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and answering questions in a timely and professional manner.

Key Responsibilities:

  • Handle inbound customer calls, emails, and chats in a courteous and professional manner.
  • Resolve customer complaints and issues in a timely and effective manner.
  • Provide product and service information to customers, answering questions and addressing concerns.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed performance metrics and targets, including first-call resolution, customer satisfaction, and sales goals.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and proficiency in Microsoft Office.
  • Ability to work a variety of shifts, including evenings and weekends.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

About MCI Careers:

MCI Careers is a leading provider of business process outsourcing and customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients and employees.

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