Wichita Customer Experience Specialist
3 days ago
**About Us:**
MCI Company, a leading provider of innovative technology solutions, is seeking skilled professionals to join our Mass Markets team in Wichita. Our organization is dedicated to delivering exceptional customer experiences across various industries.
Estimated Salary: $18-$22 per hour based on location and experience
**Job Description:**
We are looking for highly motivated individuals to support our commercial and public sector clients as part-time customer service representatives. As a key member of our team, you will be responsible for delivering outstanding customer experiences through effective communication, problem-solving, and issue resolution.
Main Responsibilities:
- Provide timely and accurate responses to customer inquiries via phone, email, or chat
- Escalate complex issues to senior representatives or management as needed
- Collaborate with internal teams to resolve customer complaints and concerns
- Support customers in a fast-paced environment and prioritize multiple tasks efficiently
Requirements:
- High school diploma or equivalent required; degree in a related field preferred
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a dynamic environment and adapt to changing priorities
- Basic computer skills and proficiency in software applications
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