Post Shipment Service Specialist

6 hours ago


Schiller Park, Illinois, United States Powell Industries Inc Full time
Job Summary

The Post Shipment Service Specialist is responsible for coordinating and executing warranty work, repairs, and product returns. This role requires effective communication and coordination with customers, suppliers, and internal teams to ensure timely and efficient resolution of issues.

Key Responsibilities
  • Coordinate product returns and warranty claims
  • Communicate with customers and suppliers to resolve issues
  • Develop and implement cost-effective solutions
  • Provide technical support and guidance to internal teams
  • Maintain accurate records and databases
  • Collaborate with cross-functional teams to achieve customer satisfaction
Requirements
  • Bachelor's degree in Mechanical or Electrical Engineering
  • Proficiency in Autodesk Navis Works and Autodesk Design Review
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment
  • Strong analytical and technical skills
Working Conditions

This role requires working in a temperature-controlled environment with occasional travel to attend training and meetings. The ideal candidate will be able to maintain a high level of customer satisfaction while working in a fast-paced environment.



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