Customer Service Representative

2 weeks ago


Schiller Park, Illinois, United States Kuehne+Nagel Full time

About the Role:

Kuehne+Nagel is seeking a skilled Customer Care Specialist to join our team. As a key member of our customer service team, you will be responsible for:

  • Providing exceptional customer service through phone, email, and chat support, ensuring timely resolution of customer concerns.
  • Maintaining accurate records of customer interactions and transactions, facilitating seamless communication between departments.
  • Collaborating with team members to improve overall customer satisfaction, driving business growth through effective customer engagement.
  • Staying up-to-date on company policies and procedures, providing accurate information to customers and ensuring compliance with industry standards.

Key Responsibilities:

  • Assist customers with inquiries and issues regarding shipments, providing clear and concise solutions.
  • Coordinate with various departments to ensure timely resolution of customer concerns, promoting a culture of collaboration and teamwork.
  • Develop and maintain strong relationships with customers, identifying opportunities to improve customer satisfaction and loyalty.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
  • Strong problem-solving skills, with the ability to analyze complex customer issues and provide creative solutions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.


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