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Guest Relations Specialist

2 months ago


White Sulphur Springs, West Virginia, United States The Greenbrier Hotel Full time

Position:
Hospitality Service Representative

Department:
Front Desk Operations

Key Responsibilities:

  • Exhibit a welcoming and professional attitude towards all guests
  • Facilitate the check-in and check-out processes for guests
  • Address and fulfill guest inquiries and requests

Qualifications:

  • Prior experience in the hospitality industry or customer service is advantageous
  • A High School Diploma or equivalent is mandatory
  • Proficient in basic computer operations

Reporting Structure:

  • Directly reports to the Front Office Manager

Additional Information:

  • Willingness to work varied shifts, including weekends and holidays
  • Dedication to maintaining high standards of service