eBay Sales Expert

1 week ago

Omaha, Nebraska, United States Sol's Jewelry & Loan Full time
Job Description

Sol's Jewelry and Loan is seeking a highly skilled and experienced eBay Sales Expert to join our team. As an eBay Sales Expert, you will be responsible for all sales job duties, working as part of a team to meet department and store objectives while ensuring high levels of customer satisfaction through excellent sales service.

Responsibilities:
  • Market products on eBay site, using well-established selling procedures and techniques
  • Respond to customers inquiries regarding products, and shipments, ensuring that the right type and amount of information is forwarded
  • Provides customers with information on shipment amounts, in addition to the product cost
  • Go through order files to determine the quality and type of products ordered
  • Look through online and physical inventory to determine the availability of products
  • Pick, pack, label and ship products to the customer, and provide delivery timelines
  • Respond to customer complaints regarding service and product quality, aiming to attempt to correct their issues
  • Oversee inventory to ensure product availability, and assess stock situations
  • Create and maintain effective relationships with vendors and suppliers to ensure that products are delivered timely
  • Provide customers with detailed information regarding payment options, and process credit and debit card payments
  • Handles returns and exchanges in sync with the guidelines provided by the company
Requirements:
  • High school degree; Associate degree in Business, Marketing, or related field would be a plus
  • Solid understanding of on-line sales and customer service principles and practices
  • 3 years' experience as an eBay sales person
  • Proven work experience as a Retail Sales associate, Sales representative or similar role preferred
  • Knowledge of, and desire to continually learn about commonly pawned items such as tools, jewelry, firearms or electronics
  • Demonstrated selling skills including being able to effectively tell customers about the products
  • Able to identify what customers are looking for by listening carefully to what the customer is saying
  • Understanding of how trends in the market change quickly with ability to adapt to changes
  • Ability to perform under pressure and address complaints in a timely manner
  • Strong attention to detail skills with the ability to focus on detail
  • A friendly and energetic personality with customer service focus
  • Proficient with running a credit card processing machine, cash register, and counting change
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills to include proper phone etiquette
  • Computer proficiency required
  • Basic math skills required
  • Proficiency in English required; bilingual preferred
Working Conditions:
  • Sales floor or warehouse environment
  • Ability to work sitting and/or standing for long periods of time
  • Ability to walk up flights of stairs and/or work in confined spaces
  • Periodically works near moving mechanical parts and equipment*
  • Ability to lift and/or move up to 50 lbs.
  • Availability to work flexible shifts that may include weekend, holiday or evening work as needed

*Sol's Jewelry and Loan will provide training and personal protective equipment as necessary.

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