Guest Services Representative

1 week ago

Evansville, Indiana, United States ESA Management, LLC Full time
Job Summary

The Guest Services Representative is responsible for providing exceptional customer service to guests, responding to their needs and resolving any issues that may arise. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Assist guests with check-in and check-out, answering questions and resolving any issues that may arise.
  • Process reservations, registration, and payment in accordance with company guidelines and procedures.
  • Handle collection efforts of all in-house balances, accounting for all cash, check, credit card, and city ledger accounts.
  • Setup, maintenance, and takedown of the breakfast area, maintaining an organized and clean work area behind the front desk, in the lobby, and guest commons.
  • Sell the value of ESA to all inquiries, striving to convert them into reservations and occupied rooms.
  • Collect relevant guest information, probing for potential sales leads, and identifying opportunities.
  • Perform periodic tours of the property to ensure it meets brand standards.
  • Assist and provide reasonable accommodations in response to guest requests whenever possible and practical.
Requirements
  • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to understand and communicate in English proficiently to interact with guests, associates, and outside vendors.
  • Must be able to operate the property management system technology.
  • Ability to work through all shift reports and perform the audit function when necessary and assigned.
  • Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to complete routine reports and correspondence.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply good judgment at all times.
  • Ability to deal with problems, address, and solve guest-related issues.
Work Environment

The Guest Services Representative will work in a fast-paced hotel environment, interacting with guests, associates, and outside vendors. The role requires the ability to work in a variety of settings, including the front desk, lobby, and guest commons.

Benefits
  • Weekly Pay
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Vision Insurance
  • 401(k) Savings Plan
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies

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