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Business Process Management Lead

2 months ago

Plano, Texas, United States Bank of America Full time
Job Description

Job Title: Senior Business Control Specialist - Governance

Job Summary:

At Bank of America, we are committed to creating a workplace that is guided by a common purpose to help make financial lives better through the power of every connection. As a Senior Business Control Specialist - Governance, you will play a critical role in ensuring the integrity and effectiveness of our business processes.

Key Responsibilities:

  • Partner with Global Technology SPI Central Governance teammates and CIO teams to ensure process and control elements meet enterprise requirements.
  • Oversee maintenance activities, governance and management routines related to the Process Inventory Portfolio.
  • Support the opening and maintenance of process inventory records.
  • Engage Process Owners to review process, control, metric performance, and process improvement opportunities.
  • Monitor and review with Process Owners Process Inventory maintenance requirements.
  • Attend and actively participate in meetings, bridging relevant PI impacting connections.
  • Analyze the health of the process inventory, identifying trends and areas for improvement.
  • Maintain centralized tracking of SPI initiatives, compiling required documentation, and reviewing details to ensure accuracy prior to submission.
  • Continuously assess and identify improvements within processes, enhancing the quality and execution of deliverables to ensure adherence to policy and standards.

Requirements:

  • 5+ years of Business Process Management, Audit or Controls experience.
  • Process Management experience with technology-related emphasis, e.g., Process, Controls, and Metrics.
  • Ability to integrate and analyze data from multiple sources, draw conclusions, and provide recommendations.
  • Proven project management experience, e.g., new process/work flow creation and implementation.
  • Demonstrated subject matter knowledge in technology and/or information security processes is preferred.
  • Proven time management and organizational skills.
  • Demonstrates accountability and ownership.
  • Strong collaboration and partnering skills with the ability to positively influence and motivate others, enjoys working in a team environment.
  • Drives timely decisions, knowing when to engage others for additional input and when to act independently.
  • Comfortable with ambiguous situations, capable of analyzing, simplifying, and collaborating to solve complex problems.
  • Ability to work alongside all levels of management and across multiple partner teams.
  • Advances MS Office Proficiency (Excel, Word, PowerPoint).
  • Demonstrated understanding of the importance of business ethics.
  • Highly effective written and verbal communication skills.

Preferred Qualifications:

  • Technical knowledge of systems and related infrastructure/architecture.
  • Prior business process management or control framework knowledge.
  • Ability to understand components of a Process as it relates to IT processes.
  • Experience with Enterprise Change Framework processes and deliverables.
  • Incumbents typically have over 5+ years of business process management specific experience in FLU or ECF.

Work Environment:

This role is a key member of the Global Technology (GT) team that provides critical support to business process review program (Process Inventory PI). The ideal candidate will be able to work in a fast-paced environment and collaborate with cross-functional teams to drive process improvements.

What We Offer:

At Bank of America, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.

Equal Employment Opportunity:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.