Business Insights Delivery Director

4 days ago


Salem, Oregon, United States Travelers Insurance Full time
About the Role

We are seeking a highly skilled Business Insights Delivery Director to join our team at Travelers Insurance. As a key member of our Enterprise Customer Experience team, you will play a critical role in building out best-in-class business insights and delivery tools to support Customer Experience and Market Research.

Key Responsibilities
  • Partner with Market Research experts and Enterprise Data & Analytics to design, build, and deploy data assets that house Market Insights Data.
  • Utilize Business Intelligence Platforms such as Qlik and/or MicroStrategy to support data visualization, analytics, and Information Delivery needs.
  • Serve as primary point-person to internal stakeholders to collect, prioritize, and distill high-level needs into detailed requirements.
  • Lead the intake of business demand and assess value to ensure alignment to long-term roadmaps.
  • Work with business partners to design insights portfolio that addresses goals and objectives.
  • Drive adoption of insights delivery solution among business partners, including reporting, guided analytics, self-service, embedded, augmented, and data as a service capability.
  • Work to ensure team structure and skills are sufficient to deliver and maintain value over time.
  • Coach and aid in the skill development of the team.
  • Align solution design to enterprise data management, security, and governance controls.
Requirements
  • Development experience in Qlik or MicroStrategy is needed.
  • Experience overseeing and/or managing a data product.
  • Experience with a variety of Business Intelligence tools (SQL, Python, Snowflake).
  • Previous leadership/management experience.
  • Excellent communication skills with the ability to interact with management.
  • Ability to quickly gain an understanding of Travelers' business strategy and plan objectives to align with enterprise goals.
What We Offer
  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
About Us

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.



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