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Care Management Support Coordinator II
2 months ago
BCforward is seeking a highly motivated Care Management Support Coordinator II to join our team. As a Care Management Support Coordinator II, you will play a critical role in supporting administrative care management activities, including performing outreach, answering inbound calls, and scheduling services.
Key Responsibilities- Supports administrative care management activities, including performing outreach, answering inbound calls, and scheduling services.
- Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
- Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service.
- Supports member onboarding and day-to-day administrative duties, including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship.
- Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed.
- High School diploma or GED
- 1-2 years of related experience
- Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs
BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
We are an equal opportunity employer and welcome applications from diverse candidates. To learn more about our company culture and values, please visit our website.
