Customer Experience Associate

6 days ago


Lemoyne, Pennsylvania, United States Jo-Ann Stores, LLC Full time

Job Description:

    At Jo-Ann Stores, LLC, we are seeking a Customer Experience Associate to join our team. As a key member of our sales floor, you will be responsible for driving sales through advanced product knowledge and exceptional customer service.

About the Role:

    As a Customer Experience Associate, you will engage with customers on the sales floor, cutting counter, and cash register, providing personalized recommendations and ensuring a seamless shopping experience. You will also assist with processing transactions, maintaining store appearance, and supporting other Team Members as needed.

Responsibilities:

    

  • Provide exceptional customer service by interacting with customers, answering questions, and making product recommendations
  • Process customer transactions accurately and efficiently at the cutting counter and cash register
  • Maintain a clean and organized store environment by cleaning shelves, recovering merchandise, and restocking supplies
  • Assist with receiving and stocking inventory, including lifting boxes and moving product
  • Work collaboratively with other Team Members to achieve sales goals and exceed customer expectations

Requirements:

    To be successful in this role, you should have excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment. You should also be comfortable working in a retail setting, including standing for long periods and lifting up to 25 pounds.

Benefits:

    We offer a competitive salary of $18-$22 per hour, depending on experience. Additional benefits include medical, dental, and vision insurance, long-term disability coverage, and tuition reimbursement opportunities.

About Us:

    Jo-Ann Stores, LLC is a leading retailer of sewing, quilting, and crafting supplies. We are committed to providing exceptional customer service and creating a positive shopping experience for all customers.



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