Customer Service Representative

4 days ago


Glendale, Arizona, United States Grover Corporation Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Inside Sales/Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide quotes to customers and manage their expectations
  • Proactively contact customers to alert them of late delivery and respond to their complaints
  • Set up new customers in our ERP and CRM systems and update CRM with customer interactions
  • Monitor and check account portals for orders, returns, and quality alerts
  • Discover customer needs and order patterns and follow up on quotes

Requirements:

  • 5+ years of experience in a manufacturing setting and 5+ years of customer service/inside sales experience
  • Strong problem-solving skills and ability to collaborate with engineering and quality teams
  • Excellent communication and interpersonal skills

About Us:

Grover Corporation is a leading specialty piston ring manufacturer in the US, established in 1929. We ship our products around the world and value our core principles of customer first, set-up others for success, collaborative, attitude of excellence, and deliver results.



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