Customer Service Representative
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Inside Sales/Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide quotes to customers and manage their expectations
- Proactively contact customers to alert them of late delivery and respond to their complaints
- Set up new customers in our ERP and CRM systems and update CRM with customer interactions
- Monitor and check account portals for orders, returns, and quality alerts
- Discover customer needs and order patterns and follow up on quotes
Requirements:
- 5+ years of experience in a manufacturing setting and 5+ years of customer service/inside sales experience
- Strong problem-solving skills and ability to collaborate with engineering and quality teams
- Excellent communication and interpersonal skills
About Us:
Grover Corporation is a leading specialty piston ring manufacturer in the US, established in 1929. We ship our products around the world and value our core principles of customer first, set-up others for success, collaborative, attitude of excellence, and deliver results.
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