Center Operations Manager

3 days ago

McKinney, Texas, United States OrangeTwist Full time
Job Summary:

As a Center Manager at OrangeTwist, you will be responsible for overseeing the day-to-day operations at our aesthetic treatment centers. This role requires strong leadership, managerial skills, and a deep understanding of operations.

Key Responsibilities:

Meet and exceed company revenue goals and KPIs.
Directs, implements, and maintains guest experience and service standards; efficient and professional guest check-in, friendly and educated team members, comfort and cleanliness of procedure rooms and lobby and resolves guest problems and complaints as needed.
Develops, implements, and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable.
Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance, identifying problem areas and taking corrective actions.
Develop team and hold accountable to the achievement of product and service sales and profitability goals.
Prepares accurate and timely reports and correspondence as needed; responds to corporate requests.
Submit schedule and staff hours to Regional Director for approval to ensure proper payroll management and adequate center coverage.
Establishes, modifies, implements, and monitors systems and procedures to enhance timely and efficient workflow.
Ensures Center operations are maintained through appropriate planning and implementation of operations processes including; ordering supplies, inventory, security system, overall cleanliness, equipment maintenance and compliance with OSHA regulations.
Schedule education trainings and workshops with vendors and clinical operations, as needed, to provide staff with continuing education.
Utilize marketing tools to generate new business and host successful events.
Be aware of and comply with all federal, state and local labor and employment laws applicable to employees at the Center including licensure of Estheticians, Nurse Practitioners, Physicians Assistants and Registered Nurses.

Requirements:

College Degree or equivalent.
Minimum 2 experience as Center Manager, Store Manager, or similar role.
Minimum 2 experience in leadership.
Minimum 1 year experience in Medspa or similar (Preferred).

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