Guest Services Coordinator
4 weeks ago
Hale Akua Garden Farm & Eco-Retreat Center is a serene and picturesque eco-retreat center and certified organic farm, boasting breathtaking views of the Maui coastline.
We are seeking a highly skilled and customer-focused Guest Services Coordinator to join our team. As a key member of our office staff, you will be responsible for providing exceptional service to our guests, vendors, and staff.
Key Responsibilities:
- Assist with bookings made through various platforms, including Airbnb and VRBO
- Provide tours of the property to current and potential retreat leaders
- Assist in creating booking packages for participants
- Manage personnel timekeeping and submission for payroll
- Work with our accountant to prepare invoices for payment
- Welcome registered guests and provide short tours of the property
Requirements:
- Great customer service skills
- Prior office experience is a must
- Excellent computer skills on both Mac and PC
- Ability to multi-task and prioritize
- Ability to troubleshoot guest issues as they arise
- Excitement about being part of a team and eagerness to learn Compassionate Communication
- Excitement about the purpose and vision of the retreat center
- Ability to be cross-trained and willingness to perform duties outside official scope of position
Desired Qualifications:
- Hospitality experience desired
- Experience with booking systems/software
- Familiarity with Airbnb and VRBO booking management
- Ability to create flyers for marketing local programs
- Ability to draft retreat contracts
What We Offer:
- $20 per hour
- 100% Paid Health Insurance, Vision, Dental
- Paid Time Off - Includes paid vacation, holidays, and sick days
- Use of salt water pool, hot tub, and sauna facilities after work hours
- Good performance-related bonuses
- Opportunities for staff who teach their own classes in our yoga room
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