Guest Service Executive

3 weeks ago


Haiku Hawaii, United States Hale Akua Garden Farm Full time

About Hale Akua Garden Farm

Hale Akua Garden Farm is a wellness and education eco-retreat center located in a lush Hawaiian tropical rainforest on Maui's north shore. Our operations are run through our non-profit 501(c)(3) organization, Sunrise Center, Inc.

Job Summary

We are seeking a highly skilled and customer-focused Guest Service Executive to join our team at Hale Akua Garden Farm. As a Guest Service Executive, you will be responsible for ensuring that our guests receive the highest level of service and support during their stay with us.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise during their stay.
  • Manage guest check-in and check-out processes, including preparing guest rooms and ensuring that all necessary information is provided to guests.
  • Assist with managing bookings and reservations, including responding to guest inquiries and resolving any issues related to bookings.
  • Coordinate with other departments to ensure that guest needs are met, including housekeeping, maintenance, and food and beverage services.
  • Monitor and respond to guest feedback and reviews, using this information to improve our services and amenities.
  • Assist with managing inventory and supplies, including ordering and stocking necessary items.
  • Perform other duties as assigned by management.

Requirements

  • Excellent written and verbal communication skills.
  • Highly developed relationship skills, including the ability to see and appreciate other points of view.
  • Detail-oriented, highly organized, customer-centric and resourceful with ability to prioritize, problem solve and take initiative.
  • Adept in the use of technology, including computer software and web-based systems.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

Benefits

  • $25 per hour.
  • Paid Health Insurance, Vision, Dental.
  • Paid Time Off - Includes paid vacation, holidays and sick days.
  • Use of salt water pool, hot tub and sauna facilities after work hours.
  • Good performance-related bonuses.


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