Guest Service Executive
3 weeks ago
About Hale Akua Garden Farm
Hale Akua Garden Farm is a wellness and education eco-retreat center located in a lush Hawaiian tropical rainforest on Maui's north shore. Our operations are run through our non-profit 501(c)(3) organization, Sunrise Center, Inc.
Job Summary
We are seeking a highly skilled and customer-focused Guest Service Executive to join our team at Hale Akua Garden Farm. As a Guest Service Executive, you will be responsible for ensuring that our guests receive the highest level of service and support during their stay with us.
Key Responsibilities
- Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise during their stay.
- Manage guest check-in and check-out processes, including preparing guest rooms and ensuring that all necessary information is provided to guests.
- Assist with managing bookings and reservations, including responding to guest inquiries and resolving any issues related to bookings.
- Coordinate with other departments to ensure that guest needs are met, including housekeeping, maintenance, and food and beverage services.
- Monitor and respond to guest feedback and reviews, using this information to improve our services and amenities.
- Assist with managing inventory and supplies, including ordering and stocking necessary items.
- Perform other duties as assigned by management.
Requirements
- Excellent written and verbal communication skills.
- Highly developed relationship skills, including the ability to see and appreciate other points of view.
- Detail-oriented, highly organized, customer-centric and resourceful with ability to prioritize, problem solve and take initiative.
- Adept in the use of technology, including computer software and web-based systems.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
Benefits
- $25 per hour.
- Paid Health Insurance, Vision, Dental.
- Paid Time Off - Includes paid vacation, holidays and sick days.
- Use of salt water pool, hot tub and sauna facilities after work hours.
- Good performance-related bonuses.
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