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Guest Service Agent

2 months ago

Honolulu Hawaii, United States Alohilani Resort Waikiki Beach Full time
{"Overview": "At Alohilani Resort Waikiki Beach, we are seeking a skilled Guest Service Agent to provide exceptional service to our guests. As a key member of our front desk team, you will be responsible for ensuring a seamless and enjoyable experience for our guests from check-in to check-out.", "Responsibilities": "

* Greet and welcome guests in a friendly and courteous manner
* Respond to guest inquiries and provide information about hotel services and facilities
* Process guest check-ins and check-outs efficiently and accurately
* Maintain accurate records and reports
* Collaborate with other departments to ensure guest satisfaction
* Provide exceptional customer service and resolve guest complaints in a professional and courteous manner

", "Requirements": "

* High school diploma or equivalent required
* Previous experience in a hotel or customer service role preferred
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and multitask
* Strong problem-solving and conflict resolution skills
* Ability to maintain confidentiality and handle sensitive information

", "What We Offer": "

* Competitive hourly rate of $26.43
* Opportunities for career advancement and professional growth
* Comprehensive training and development programs
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance

"}