Austin International Airport Customer Support
3 days ago
About the Opportunity
We are seeking a skilled Return Agent to join our team at the Austin International Airport. In this role, you will be responsible for greeting customers, reviewing rental charges, and providing information on transportation to the airport terminal. You will also be responsible for discreetly checking vehicles for damage and completing a service alert for any mechanical and/or body damage communicated by the customers.
As a key member of our customer service team, you will be expected to provide exceptional service to our customers, ensure their rental experience meets our high standards, and maintain a clean and organized lot. You will also be responsible for understanding our CDW/Emerald Aisle/Choice process, knowledge of rental/return documents, fuel services, days/extra hours/surcharges, and optional coverages.
The ideal candidate will have excellent communication skills, be able to work independently, and have a minimum of 3-6 months of customer service or sales experience in retail, guest services, or administrative support. A valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years is required.
You will be available to work at least one of the following schedules:
- Thursday 4:00am-12:00pm, Friday 4:00am-12:00pm, Saturday 4:00am-12:00pm, Sunday 4:00am-12:00pm, Monday 4:00am-12:00pm
- Thursday 10:00am-6:00pm, Friday 10:00am-6:00pm, Saturday 10:00am-6:00pm, Sunday 10:00am-6:00pm, Monday 10:00am-6:00pm
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