Operations Supervisor

3 days ago


Santa Fe, New Mexico, United States State Employees Credit Union Full time
Job Title: Operations Supervisor

Job Summary:

The Operations Supervisor is responsible for the efficient operation of the teller line and member service area in a specific branch. This role involves providing member service functions, performing teller duties, and solving problems related to complex transactions and sensitive member relations.

Duties and Responsibilities:

  • Supervise the activities of the teller operations area, assigning work, answering questions, and solving problems.
  • Evaluate the job performance of subordinates to ensure quality and maintain knowledge of applicable State and Federal Regulations.
  • Oversee work schedules, including lunch hours and time off, for full-time and part-time employees in the teller area.
  • Understand compliance issues and attend training related to Operations Supervisor, including Bank Secrecy Act, Reg P, and Patriot Act.
  • Perform other duties as assigned.

Required Skills and Abilities:

  • Excellent verbal and written communication skills.
  • Knowledge of office machines and equipment, with the ability to type.
  • Patience, tact, enthusiasm, and a positive attitude toward members and the general public.
  • A minimum of 1 year in operations experience.

General Requirements:

  • Works in a safety-conscious manner, adhering to safe work practices to avoid risks to self or others.
  • Complies with company policies and procedures, as well as local, state, and federal regulations.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to lift 15 pounds at times.
  • Ability to access and navigate each department at the organization's facilities.

State Employees Credit Union offers a highly competitive benefits package. Applications must be received by Human Resources. State Employees Credit Union of New Mexico is an Equal Opportunity Employer, including disabled and veterans.



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