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Client Relations Specialist

2 months ago


Milwaukee, Wisconsin, United States Edgeless Beauty Group Full time
Exciting Opportunity at Edgeless Beauty Group

Edgeless Beauty Group is on the lookout for enthusiastic individuals who are committed to collaboration, personal development, and providing outstanding client interactions to fill the role of Guest Services Coordinator. If you possess a positive attitude, enjoy working with others, and have a genuine care for client satisfaction, we would love to hear from you.

Key Responsibilities:

  • Promptly address all incoming inquiries to guarantee an exceptional client experience
  • Efficiently manage client bookings and present additional service options
  • Process client product and gift card requests with precision
  • Keep service schedules, timings, and pricing updated in the Zenoti system
  • Stay informed about products, services, industry developments, and company goals to effectively educate clients
  • Engage in monthly departmental meetings and assist in creating content for promotional purposes
  • Exhibit adaptability by supporting various tasks as required
  • Contribute to team achievements by setting and meeting performance objectives

Requirements:

  • Previous experience in hospitality and call center environments, ideally with both inbound and outbound communication
  • Exceptional communication abilities and a thorough understanding of the beauty and wellness sector
  • Strong customer service orientation with a talent for sales
  • Competence in administrative duties utilizing Zenoti