Client Care Specialist, CCS

2 months ago

Milwaukee, Wisconsin, United States St. Charles Inc Full time
Position Overview

GENERAL SUMMARY:

Comprehensive Community Services (CCS) is dedicated to providing recovery-oriented behavioral health support for adults facing severe mental health challenges and/or substance use issues. This community-driven initiative emphasizes delivering most services within the clients' environments, ensuring a person-centered approach that utilizes individualized service plans tailored to assist clients in reaching their recovery objectives. Care Coordination is a pivotal role within this framework, where Care Coordinators collaborate with teams of professionals, peer advocates, and natural support systems.

Care Coordinators are instrumental in fostering skills that promote independence, self-assurance, and leadership, empowering individuals to take charge of their lives and fulfill their aspirations.

KEY RESPONSIBILITIES:
  • Deliver comprehensive care coordination services to clients throughout their engagement with CCS, guiding them on how to effectively leverage both formal and informal community resources.
  • Process referrals for eligible clients promptly, initiating assessments to identify strengths and needs.
  • Lead team meetings to create care plans that reflect clients' strengths, values, and preferences.
  • Support the team in defining measurable outcomes for clients while addressing any systemic barriers that may arise.
  • Maintain accurate documentation of client plans, gather outcome data, and ensure all records meet program deadlines.
  • Conduct annual Functional Screens to verify client eligibility.
  • Manage a caseload of 15-18 clients, tailored to their specific needs.
  • Participate in ongoing training and professional development opportunities.
  • Comply with St. Charles Youth & Family Services Policies and Procedures.
  • Perform additional duties as assigned.
QUALIFICATIONS:
  • A Bachelor's degree is required; a Master's degree in a relevant field is preferred.
  • Minimum of one year of experience in a mental health-related environment.
  • Understanding of individual and family dynamics.
  • Proficient in preparing formal reports.
  • Exhibit cultural competence and sensitivity towards diverse populations.
  • Excellent verbal and written communication skills.
  • Possession of a valid driver's license and liability insurance.
  • Ability to utilize vehicles for work-related responsibilities in accordance with agency insurance standards.
  • Competence in maintaining accurate records and documentation within specified timeframes.
  • Familiarity with computer applications is preferred.
WORK ENVIRONMENT:
  • Work will be conducted in a general office setting as well as various community locations and clients' residences.
  • Travel is required approximately 70% of the time, including transporting clients using agency vehicles.

This summary outlines the essential functions and requirements for this position. It is not intended to be an exhaustive list of all duties and responsibilities that may be assigned.

St. Charles Youth & Family Services, Inc. is an Affirmative Action/Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran or disability status.

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