Customer Support Liaison
3 weeks ago
Job Title: Customer Service Coordinator
Job Summary:
Luminator Technology Group is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers, vendors, and suppliers.
Key Responsibilities:
- Customer Inquiries: Respond to customer inquiries via phone, email, and Salesforce to answer questions, provide product information, and resolve issues.
- Order Management: Manage and track customer orders, including coordination with internal teams to ensure timely delivery and meet customer expectations.
- Customer Issue Resolution: Resolve customer issues by coordinating with the right departments and providing prompt and effective solutions.
- Record Keeping: Maintain accurate and up-to-date records of customer interactions, including orders, inquiries, complaints, and follow-ups.
Qualifications:
- Education: High School diploma or equivalent.
- Experience: 0-3 years in customer service, preferably in a manufacturing environment.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize tasks effectively.
About Luminator Technology Group:
Luminator Technology Group is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.
The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.
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