Technical Support Lead

6 days ago


San Francisco, California, United States gigsbiz Full time

We are seeking a highly skilled Technical Support Lead to join our team at gigsbiz. As a key member of our Frontend Engineering team, you will play a critical role in ensuring the success of our web client, a complex in-browser application relied upon by millions of users every day.

Key Responsibilities:

Brainstorm with Product Managers and Designers to conceptualize new features

Collaborate with Application Engineering to build new features for our large-and-growing user base

Learn about new web technologies and discuss potential solutions to problems

Help our skilled support team triage bugs and troubleshoot production issues

Mentor other engineers and deeply review code

Requirements:

Bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience

3+ years of experience writing client-side JavaScript

Expertise in building complex layouts with CSS and HTML

Experience building and debugging complex systems in a team environment

Strong UX and design sensibilities, and a desire to sweat the small stuff

Strong communication skills, a positive attitude, and empathy

Self-awareness and a desire to continually improve

Bonus Points:

Experience with jQuery, Handlebars, or LESS

Experience investigating and improving JavaScript performance

Experience with WebSockets, Local Storage, or ES6

Experience in small startup environments

Experience designing web sites or applications



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