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Senior Service Coordinator

2 months ago

Bradenton, Florida, United States Butler America Full time
{"title": "Senior Service Coordinator", "description": "Job Summary

We are seeking an experienced and highly motivated Senior Service Coordinator to join our rapidly growing Professional Services team. The ideal candidate will be a self-motivated, critical thinker with excellent problem-solving skills.

Key Responsibilities
  • Assess all incoming requests for Professional Services and coordinate scheduling with our Partners, Vendors, and Internal teams.
  • Track time and expenses for all projects via Salesforce.
  • Responsible for all Professional Services billing based on completion of projects/service work.
  • Manage onboarding of vendors and support purchase order process.
  • Manage Insurance Certificates, local licenses, and requirements.
  • Manage vendor and Professional Service contracts – utilize DocuSign for execution where required.
  • Maintain Statement of Works, Opportunities, Service Requests, and Leads via Salesforce.
  • Ensure each customer is given the necessary services and follow up to fill ongoing service needs.
  • Maintain good relationships with Partners and Professional Services Customers.
  • Expand the list of resources and providers to assure there are no gaps in services.
  • Respond to email inquiries, develop, and organize file structures.
  • Coordinate teams/zoom meetings with vendors, customers, and internal teams.
Requirements
  • High School Diploma
  • 2+ years of experience in a customer-facing role providing administrative Commercial Experience or Field Service Coordination.
  • 1+ years of experience with MS Office to include Word (mail merge) and Excel (pivot tables, Vlookup, and complex calculations).
Preferred Qualifications
  • Bachelor's Degree
  • Tableau experience a plus
  • Excellent customer service and problem-solving skills.
  • Experience with using the Salesforce CRM platform.
  • High-quality organizational skills.
  • The ability to work well under deadlines and to multitask.
  • Excellent verbal and written communication skills.
Benefits

We offer a comprehensive benefits package, including 401K, medical, dental, and vision, sick time as applicable to state law.

", "lang_code": "en-US"}