Technical Service Liaison
2 weeks ago
Position Overview: The successful candidate will play a pivotal role in delivering exceptional customer service, acting as the primary service contact for our clientele across the United States.
Key Responsibilities:
- Collaborate closely with the sales team and field technicians to facilitate installation projects and after-sales service.
- Assist in the supply chain management of equipment and spare components.
- Build and nurture relationships with significant customer stakeholders.
- Provide leadership, support, and training to team members.
- Demonstrate a solid background in manufacturing solutions and production machinery.
- Possess an engineering background with practical experience in both electrical and mechanical domains.
- Fluency in English (US) is required; proficiency in Spanish is a valuable asset.
Job Duties:
- Address technical support inquiries by engaging directly with customers.
- Plan and coordinate the schedules of internal and external service technicians.
- Manage the logistics of spare parts imports, customer invoicing, with assistance from the administrative team.
- Identify and evaluate suppliers for standard components.
- Oversee the facility's opening and closing, managing assets valued at up to $1 million in machinery.
- Coordinate client visits and assist the sales team with equipment demonstrations.
- Ensure compliance with necessary service documentation through internal processes.
- Conduct work in accordance with cGMP, ISO, QMS, HSE, and other relevant regulations.
- Uphold standards to ensure all team members adhere to company policies and health & safety guidelines.
- Maintain a safe and organized work environment.
- Manage all aspects of service following equipment delivery, including maintenance, repairs, and spare parts management.
- Organize documentation in alignment with company procedures related to sales and services.
- Participate in industry exhibitions and conferences.
- Monitor the development of infrastructure projects.
For further details regarding the full job description or application process, please reach out for more information.
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