Technical Service Liaison

2 weeks ago


Humble, Texas, United States Listgrove Ltd Full time

Position Overview: The successful candidate will play a pivotal role in delivering exceptional customer service, acting as the primary service contact for our clientele across the United States.

Key Responsibilities:

  • Collaborate closely with the sales team and field technicians to facilitate installation projects and after-sales service.
  • Assist in the supply chain management of equipment and spare components.
  • Build and nurture relationships with significant customer stakeholders.
  • Provide leadership, support, and training to team members.
  • Demonstrate a solid background in manufacturing solutions and production machinery.
  • Possess an engineering background with practical experience in both electrical and mechanical domains.
  • Fluency in English (US) is required; proficiency in Spanish is a valuable asset.

Job Duties:

  • Address technical support inquiries by engaging directly with customers.
  • Plan and coordinate the schedules of internal and external service technicians.
  • Manage the logistics of spare parts imports, customer invoicing, with assistance from the administrative team.
  • Identify and evaluate suppliers for standard components.
  • Oversee the facility's opening and closing, managing assets valued at up to $1 million in machinery.
  • Coordinate client visits and assist the sales team with equipment demonstrations.
  • Ensure compliance with necessary service documentation through internal processes.
  • Conduct work in accordance with cGMP, ISO, QMS, HSE, and other relevant regulations.
  • Uphold standards to ensure all team members adhere to company policies and health & safety guidelines.
  • Maintain a safe and organized work environment.
  • Manage all aspects of service following equipment delivery, including maintenance, repairs, and spare parts management.
  • Organize documentation in alignment with company procedures related to sales and services.
  • Participate in industry exhibitions and conferences.
  • Monitor the development of infrastructure projects.

For further details regarding the full job description or application process, please reach out for more information.



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