Kiosk Operations Associate
5 days ago
We are seeking a highly skilled and detail-oriented Kiosk Operations Associate to join our team at Hollywood Casino at The Meadows. As a Kiosk Operations Associate, you will be responsible for ensuring the smooth operation of our kiosk machines, providing exceptional customer service, and maintaining a high level of confidentiality.
Key Responsibilities- Filling, balancing, and dropping all kiosk machines assigned per shift.
- Performing daily maintenance, cleaning, and servicing of kiosk machines.
- Reporting issues surrounding the kiosks to the Kiosk Lead.
- Responsible for buys, transfers, and exchanges with the Main Bank.
- Monitoring daily activity of machine status on the Cage X-Change Manager.
- Researching all shift variances and reporting problems to the Kiosks Team Lead.
- Working directly with TDN services on all machine maintenance and upgrades.
- Scanning TiTOs, handling jackpots, and generating all shift reports for balancing purposes.
- Responsible for short pays and kiosk customer disputes.
- Performing all other related and compatible duties as assigned.
- High School Diploma or equivalent required.
- General cashiering background or prior money handling experience strongly preferred.
- Must have excellent written and verbal communication skills; must be fluent and literate in English.
- Ability to maintain a high level of confidentiality and professionalism.
- Must have strong computer skills.
- Must possess excellent customer service and interpersonal skills.
- Must have basic math skills, including the ability to add, subtract, multiply, and divide.
- Ability to move effectively and efficiently around work area.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
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