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Security Ambassador

2 months ago

Washington Pennsylvania, United States Hollywood Casino at The Meadows Full time

About Us

Hollywood Casino at The Meadows is a leading provider of integrated entertainment, sports content, and casino gaming experiences. We are committed to values like diversity and sustainability for our community, team members, vendors, and planet.

Job Summary

We are seeking a highly skilled and experienced Security Ambassador to join our team. As a Security Ambassador, you will be responsible for ensuring the safety and security of our guests and team members. You will provide continuous patrol of the casino, hotel, and surrounding areas, address any suspicious activity or concerns, and respond to disturbances and alarms.

Key Responsibilities

  • Provide continuous patrol of the casino, hotel, and surrounding areas to address any suspicious activity or concerns.
  • Respond to disturbances and alarms to ensure a safe and secure environment for guests and team members.
  • Escorts and transports funds for table fills, slots, and/or banks, and provides security for kiosk add fills and money drops.
  • Operate Security Dispatch, including dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.
  • Provide a superior guest experience through consistent, positive interactions and have the resiliency to deal with difficult customers.
  • Assist leadership and prepare detailed reports on Security-related incidents that occur on company property.
  • Attend all departmental, company, and safety/first aid training programs as scheduled.
  • Perform all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.
  • Check identification of all persons that appear to be under 21 years of age.
  • Perform all other related and compatible duties as assigned.

Requirements

  • High School Diploma or equivalent required.
  • Previous experience in a guest service-related field required.
  • Ability to obtain and maintain a valid Driver's License and operate company vehicles as needed.
  • Will be required to obtain CPR Certificate and Bloodborne Pathogen training.
  • Must have excellent customer service and interpersonal skills.
  • Strong problem-solving, mediation, and organizational skills required.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
  • Must have the ability to run on level surfaces as well as up and down stairs.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must have strong computer skills and be fully competent in Microsoft Office applications.
  • Ability to write clear, accurate, and concise reports.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
  • Must have the ability to remain calm in emergency or stressful situations.