Digital Product Manager

4 weeks ago


Los Angeles, California, United States American Automobile Association Full time
Job Title: Digital Product Manager - Travel Program

Job Summary: We are seeking a highly skilled Digital Product Manager to lead the development of our digital travel program. The successful candidate will be responsible for defining the roadmap for continued expansion of services in the digital channel for all ACE markets, products, and services.

Key Responsibilities:

* Develop and execute a comprehensive digital strategy to enhance AAA's presence in the travel industry and generate member engagement.
* Oversee the creation and improvement of digital travel products, ensuring they meet market demands and member needs.
* Enhance user experience (web and mobile) by gathering feedback, prioritizing user needs, and optimizing the travel booking process.
* Lead a team of product owners to ensure achievement of company goals for the digital travel product.
* Responsible for working with various teams to implement the latest trends in Travel, including personalization, artificial intelligence, and chatbot technology.

Requirements:

* Four-year college degree in marketing, eBusiness, MS&IS, business, management, or equivalent combination of education and work experience required.
* Minimum 10 years product management, product development, or related experience for digital products or programs.
* Experience with travel products and operations highly desired.
* Demonstrated experience increasing KPI for Web products required.
* Past experience leading qualitative and quantitative consumer research preferred.
* Clear understanding of user interface (UI), UX, and the basic principles and design qualities that have been shown to make web applications easier to use.
* Strong knowledge of web and mobile (Android & iOS) based products, ecommerce environments, and related software.
* Knowledge and experience in an agile XP environment is preferred

Benefits:

* Health coverage for medical, dental, vision
* 401(K) saving plan with company match AND Pension
* Tuition assistance
* PTO for community volunteer programs
* Wellness program
* Employee discounts

About Us:

The American Automobile Association (AAA) is a federation of motor clubs that provides roadside assistance, travel services, and other benefits to its members. We are committed to delivering legendary service and beneficial products that provide members peace of mind and value.

Equal Opportunity Employer:

AAA is an Equal Opportunity Employer and considers all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.
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