Current jobs related to Claims Operations Executive - Phoenix, Arizona - USAA

  • Claims Operations Director

    4 weeks ago

    Phoenix, Arizona, United States USAA Full time

    Job DescriptionAt USAA, we're seeking an experienced leader to oversee our claims operations. As Executive Director, Claims Contact Center Operations, you'll be responsible for driving business results and delivering operational excellence across multiple teams.Key ResponsibilitiesLead auto and property claims teams to achieve operational business results at...

  • Claims Operations Manager

    4 weeks ago

    Phoenix, Arizona, United States USAA Full time

    About the Role:USAA is seeking a dedicated Claims Operations Manager to lead a team of Auto Injury Examiners. As a Claims Operations Manager, you will be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and...

  • Claims Operations Director

    4 weeks ago

    Phoenix, Arizona, United States USAA Full time

    Job SummaryUSAA is seeking an experienced Claims Operations Director to lead our Claims Contact Center Operations team. As a key member of our leadership team, you will be responsible for delivering operational business results at scale, ensuring member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk, and...

  • Claims Operations Manager

    4 weeks ago

    Phoenix, Arizona, United States USAA Full time

    Job Title: Manager, Claims OperationsAt USAA, we are seeking a dedicated Manager, Claims Operations to lead a team of Auto Injury Examiners. As a Manager, Claims Operations, you will be responsible for leading and being accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and...

  • Senior Claims Director

    1 month ago

    Phoenix, Arizona, United States General Search & Recruitment Full time

    Job OverviewWe are seeking a seasoned claims professional to lead our commercial claims team as Vice President of Commercial Claims. This officer-level role is with a leading national carrier, specializing in excess and surplus lines (E&S), though prior E&S experience is not a requirement.Key ResponsibilitiesLead and manage a team of claims managers and...

  • Executive Director of Produce and Floral Operations

    4 days ago

    Phoenix, Arizona, United States RJR Executive Search Inc Full time

    Job OverviewThe Executive Director of Produce and Floral Operations oversees the strategic planning, development, and implementation of produce operations including buying, sourcing, merchandising, and advertising functions. This role requires in-depth product knowledge, experience in the retail grocery industry, and the ability to manage multiple priorities...

  • Executive Operations Analyst

    4 weeks ago

    Phoenix, Arizona, United States American Express Full time

    About the RoleAs an Executive Operations Analyst at American Express, you will play a critical role in supporting the Global Customer Research & Solutions (GCRS) organization. This position reports to the Manager, Executive Consumer Relations and is responsible for providing prompt and accurate responses to Executive, Legal, and Regulatory Agency...

  • Pharmacy Claims Specialist

    1 month ago

    Phoenix, Arizona, United States Onco360 Full time

    Job Title: Pharmacy Adjudication SpecialistWe are seeking a highly skilled Pharmacy Adjudication Specialist to join our team at Onco360 Pharmacy in Scottsdale, AZ.This is a full-time position, Monday to Friday, 8:30 am to 5 pm Arizona time. The ideal candidate will be located within driving distance to our pharmacy and have a hybrid work style.As a Pharmacy...

  • Claims Inquiry Specialist

    4 weeks ago

    Phoenix, Arizona, United States Southwest Service Administrators Inc Full time

    Job SummarySouthwest Service Administrators Inc is seeking a skilled Claims Inquiry Specialist to join our team. As a Claims Inquiry Specialist, you will be responsible for reviewing and researching claims history, verifying process, and responding to inquiries in a timely manner. Key Responsibilities:Gain and maintain a thorough understanding of plan...

  • Customer Service Claims Representative

    4 weeks ago

    Phoenix, Arizona, United States USAA Full time

    About the Role:USAA is seeking a dedicated Customer Service Claims Representative to join our team in Phoenix. As a key member of our contact service center, you will be responsible for providing exceptional claims service to our members regarding auto and property First Notice of Loss (FNOL) claims.Key Responsibilities:Document First Notice of Loss by...

  • Chief Executive Officer

    4 weeks ago

    Phoenix, Arizona, United States Other Executive Full time

    Job Title: Chief Executive OfficerAbrazo Central Campus is a 206-bed acute care facility located in central Phoenix and has been proudly serving the health needs in the community and advancing patient care since 1963. Abrazo Central Campus is one of six hospitals within the Abrazo Community Health Network system. Abrazo Central Campus is recognized for...

  • Insurance Defense Attorney

    4 weeks ago

    Phoenix, Arizona, United States Executive Human Resource Service Full time

    About the JobExecutive Human Resource Service is seeking a highly skilled Attorney - Insurance Defense Lawyer to join our legal team. As an Attorney in Insurance Defense, you will play a critical role in representing our insurance clients in legal matters. With the rise in litigation and disputes related to insurance policies, this position is crucial in...

  • Patient Support Medical Claims Processing Specialist

    1 month ago

    Phoenix, Arizona, United States IQVIA Full time

    Job Title:Patient Support Medical Claims Processing RepresentativeJob Summary:We are seeking a highly skilled Patient Support Medical Claims Processing Representative to join our team at IQVIA. In this role, you will be responsible for receiving medical claims from healthcare professionals and patients, ensuring the adequate supporting documentation has been...

  • Insurance Defense Attorney

    4 weeks ago

    Phoenix, Arizona, United States Executive Human Resource Service Full time

    Job Title: Insurance Defense AttorneyJob Summary: We are seeking a highly skilled Insurance Defense Attorney to join our team at Executive Human Resource Service. The ideal candidate will have a strong background in insurance defense and litigation, with a focus on providing excellent client service and achieving successful outcomes for our...

  • Customer Service Representative

    4 weeks ago

    Phoenix, Arizona, United States Southwest Service Administrators Inc Full time

    Job SummaryThe Benefits and Claims Customer Service Representative provides information on health and welfare benefits and claim status to hospitals, providers, and participants. This role is responsible for providing high-quality customer service while documenting telephone, written, and walk-in inquiries regarding benefits or claim status in an efficient,...

  • Senior Investigative Claims Specialist

    4 weeks ago

    Phoenix, Arizona, United States Lemieux & Associates Full time

    We are seeking a highly skilled Senior Investigative Claims Specialist to join our team at Lemieux & Associates in Phoenix, AZ. As a national leader in the investigative industry, we offer a competitive starting pay and a comprehensive benefits package for our full-time employees.**Job Overview**Come grow with us and be part of a dynamic team that...

  • Executive Director of Operations

    3 weeks ago

    Phoenix, Arizona, United States Specialized Recruiting Group - Phoenix, AZ Full time

    Opportunities for ExcellenceWe are seeking a seasoned leader to spearhead our Mechanical Operations division. As a trusted partner in the construction industry, we prioritize delivering exceptional results and fostering a culture of innovation.Leadership Role: Assume responsibility for the overall success of our Mechanical Operations team, driving growth and...

  • Operations Coordinator

    4 weeks ago

    Phoenix, Arizona, United States C.H. Robinson Full time

    Operations Coordinator Role OverviewAt C.H. Robinson, we're seeking an Operations Coordinator to play a critical role in executing business for our customers. This position involves building relationships with customers and partnering with internal teams to ensure their day-to-day needs are met.The ideal candidate will have a sharp focus on data integrity,...

  • Executive Leader

    3 weeks ago

    Phoenix, Arizona, United States NWFI LLC Full time

    Fired Pie is a leading fast-casual pizza company in Arizona, committed to delivering exceptional custom pizzas and salads through its organization's core values: Passion, Integrity, and Execution. We're a locally-owned business with a passion for growth and career development, offering competitive benefits and opportunities for advancement.As an Executive...

  • Reinsurance Operations Specialist

    1 month ago

    Phoenix, Arizona, United States KING'S INSURANCE STAFFING LLC Full time

    Reinsurance Operations SpecialistKing's Insurance Staffing LLC is seeking a highly skilled Reinsurance Operations Specialist to join their team. This role will play a critical part in supporting the company's reinsurance operations, ensuring the effective administration of reinsurance treaties and facultative placements.Key Responsibilities:Manage the...

Claims Operations Executive

2 months ago

Phoenix, Arizona, United States USAA Full time
{"h2": "Mission and Values"}

At USAA, we have a clear mission: to facilitate the financial security of millions of U.S. military members and their families. Our core values of honesty, integrity, loyalty, and service guide everything we do, from how we treat our members to how we treat each other. We're working together to build a great experience and make a real impact for our members.

The Opportunity

This executive role is accountable for leading auto, property, or other claims teams to deliver operational business results at scale. The successful candidate will be responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk, and compliance across multiple MSTs. They will execute and influence claims strategies and plans, lead diverse groups of virtual and office-based teams across multiple geographic locations, and identify and advance broad process improvements to the operation.

Key Responsibilities
  • Influences, drives, and supports operations strategy, plan, goals, and objectives in support of Claims Strategy.
  • Accountable for supporting claims servicing solutions across process, technology, workforce, third-party, and/or analytics in support of P&C product competitiveness.
  • Provides directional guidance and workload prioritization duties in support of operations for the functional area assigned.
  • Establishes and maintains operational controls around member contact and non-member contact staffing requirements within assigned process.
  • Provides guidance on technical matters and extends settlement authority within their process (or as delegated).
  • Monitors the utilization, quality, and costs of independent appraiser, adjusters, alliance partners, and others in accordance with established quality, service, and budgetary guidance.
  • Effectively leverages internal partnership to achieve shared accountabilities.
  • Responsible for leadership, communication, employee engagement, and coordination of business and Enterprise initiatives.
  • Inspires a high-performing team to deliver exceptional experiences to the members, engaged employees, and achieve exceptional results.
  • Hires, develops, and coaches claims leaders for results delivery.
  • Creates conditions for success, removes obstacles, leads, and champions change.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 10 years of progressive customer service, operational, military, or leadership experience to include minimum of 6 years demonstrated P&C proficiency and experience.
  • 4 years of people leadership experience in building, managing, and/or developing high-performing teams.
  • Demonstrated ability to lead through change, drive business results, and create a culture of accountability.
  • Proven leadership and ability to influence at all levels of management.
  • Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency.
  • Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices, and Federal regulations governing claims handling.
  • Business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management, and front-line communications leading to operational excellence.
Preferred Qualifications
  • 7+ years of P&C Claims experience to include operational Auto or Property leadership roles.
  • Proven background and success leading large-scale, multi-site, contact center operations (500+ employees).
  • Demonstrated experience and understanding of contact center strategies, technology (NICE WFM, speech analytics, Cisco telephony, etc.), and workforce management practices.
  • Experience developing and operationalizing training and quality assurance programs within a contact center environment.
  • Strong technical aptitude and analytical skills to lead initiatives to improve contact center effectiveness and efficiencies and drive results.
  • US military experience through military service or a military spouse/domestic partner.
What We Offer

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $163,980.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits

At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on [insert link].

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.