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Director of Rooms

2 months ago

Charlotte, North Carolina, United States Doubletree by Hilton Charlotte City Center Full time
Hotel Operations Manager Job Description

We are seeking a highly skilled Hotel Operations Manager to join our team at the Doubletree by Hilton Charlotte City Center. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.

The ideal candidate will have a proven track record of managing front desk and housekeeping departments, with a strong focus on customer service and team leadership. You will be responsible for developing and implementing strategies to improve guest satisfaction, staff productivity, and hotel profitability.

Key Responsibilities:
  • Oversee the daily operations of the front desk and housekeeping departments
  • Develop and implement strategies to improve guest satisfaction and hotel profitability
  • Lead and manage a team of staff to ensure excellent customer service and high-quality standards
  • Monitor and analyze key performance indicators to identify areas for improvement
  • Collaborate with other departments to ensure seamless operations and excellent guest experience
Requirements:
  • 3+ years of experience in hotel operations, preferably in a management role
  • Proven track record of improving guest satisfaction and hotel profitability
  • Excellent leadership, communication, and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required
About Us:

The Doubletree by Hilton Charlotte City Center is a top-rated hotel located in the heart of Uptown Charlotte. Our hotel offers a unique blend of modern amenities and classic charm, making it the perfect destination for business and leisure travelers alike. We are committed to providing exceptional service and creating memorable experiences for our guests.