Systems Service Technician

1 week ago

Roanoke, Virginia, United States IES Communications Full time
Job Summary

We are seeking a skilled Systems Service Technician proficient in both Fire Alarm and Security Systems to join our team at IES Communications.

This role is responsible for programming, troubleshooting, testing, and inspecting various fire alarm and security systems to ensure functionality and compliance with regulations.

The ideal candidate will possess technical expertise, problem-solving abilities, and a commitment to delivering high-quality service to our clients.

Key Responsibilities
  • Program fire alarm control panels, detectors, and peripheral devices.
  • Perform testing of fire alarm systems according to regulatory standards and manufacturer specifications.
  • Complete regular inspections and preventive maintenance tasks to ensure system reliability.
  • Document all service activities, including repairs, replacements, and upgrades.
  • Configure security panels, cameras, access control systems, and related components.
  • Conduct comprehensive testing of security systems to verify proper operation.
  • Perform inspections to assess system performance and compliance with security protocols.
  • Provide training and support to clients on system operation and maintenance.
  • Respond promptly to service calls and emergency situations, demonstrating a sense of urgency and professionalism.
  • Collaborate with project managers, engineers, and other team members to ensure successful project execution.
  • Adhere to safety standards and protocols during all service activities.
  • Stay updated on industry trends, technology advancements, and regulatory changes related to fire alarm and security systems.
  • Maintain accurate records of inventory, tools, and equipment.
Requirements
  • Proven experience as a Systems Service Technician with specialization in both fire alarm and security systems.
  • Proficiency in programming and troubleshooting fire alarm control panels (e.g., Kidde and EST), detectors, and related equipment.
  • Familiarity with intercom systems programming and installation (e.g., Knowledge of NFPA codes and standards, as well as local regulations governing fire alarm and security systems).
  • Excellent communication skills and customer service orientation.
  • NICET Level II or higher) in fire alarm systems is preferred.

IES Communications is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical, and communications contracting solutions for the commercial, industrial, residential, and renewable energy markets.

We are committed to equal employment opportunity and affirmative action, and we encourage minorities, females, gender identity, sexual orientation, individuals with disabilities, and protected veterans to apply.

IES Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic.

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