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Customer Support Specialist I
2 months ago
About The Position:
Join us at Airlines Reporting Corporation (ARC), where we drive the advancement of global air travel through innovative travel data solutions, flexible distribution services, and other cutting-edge industry offerings. As a premier travel intelligence organization, we possess the world's largest and most comprehensive dataset of airline tickets, encompassing over 15 billion passenger flights. By becoming part of our team, you will contribute to impactful solutions that bolster economies and enhance lives. We encourage ambitious thinking, embrace challenges, and explore fresh ideas to pave the way for the travel sector.
ARC is seeking a Customer Support Specialist I - Product Assistance to enhance our team. In this role, you will deliver exceptional, professional customer service in a friendly and informative manner to clients seeking help with ARC's products and services. You will adeptly assess customer needs, identify optimal solutions, and communicate those solutions clearly.
Key Responsibilities:- Deliver outstanding customer service in alignment with quality assurance standards. Aim to meet or surpass monthly Key Performance Indicators (KPIs).
- Efficiently manage multiple tasks, utilizing various computer applications while accurately addressing customer inquiries via phone or email.
- Document all customer interactions in the call/problem tracking system (CRM) promptly and thoroughly, showcasing strong business writing capabilities.
- Resolve intricate and challenging customer issues effectively.
- Contribute insights and feedback to management and colleagues regarding frontline experiences during team discussions.
- High School Diploma is required; some college education is advantageous.
- Prior experience in a call center environment is preferred.
- Bi-lingual candidates are encouraged to apply.
- Proficiency in Microsoft Office and general computer skills is essential.
- Ability to type swiftly is necessary.
What We Offer:
- Joining ARC means becoming part of a motivated, diverse, and collaborative team that values creativity and solution-oriented approaches. We embrace challenges and seek innovative ideas to lead the travel industry.
- Our employees appreciate hands-on learning and professional development opportunities that enable them to enhance their skills and advance their careers in dynamic ways.
- ARC provides a flexible work model, allowing eligible employees to work remotely without fixed office days. Employees can choose to work from home, the office, or a combination of both, with occasional in-person gatherings as needed.
- We offer a competitive and comprehensive benefits package to help you focus on what truly matters.
- By joining ARC, you will collaborate with industry leaders as we leverage data and technology to revolutionize global travel.
EOE M/F/D/V - We encourage applications from females and minorities.
