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Customer Relations Associate I- Product Support Specialist

2 months ago

Arlington, Virginia, United States Airlines Reporting Corporation Full time
About Airlines Reporting Corporation

Airlines Reporting Corporation (ARC) is a leading travel intelligence company that accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services, and innovative industry solutions.

Job Summary

We are seeking a Customer Relations Associate I- Product Support to join our team. As a key member of our customer support team, you will provide high-quality, professional customer service to customers seeking assistance with ARC products and services.

Key Responsibilities
  • Provide exceptional customer service based on quality assurance call monitoring standards, meeting or exceeding key performance indicators (KPIs) monthly.
  • Multitask efficiently, working on multiple computer applications while responding accurately to customer telephone inquiries and/or emails.
  • Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, demonstrating strong business writing skills.
  • Resolve complex and difficult problems and issues with customers.
  • Provide ideas and feedback to management and coworkers about front-line situations during team meetings.
Requirements
  • High school diploma required; some college a plus.
  • Previous call center experience desired.
  • Bi-lingual preferred.
  • Proficient with Microsoft Office and/or general computer skills.
  • Ability to type quickly.
What We Offer
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.
  • The chance to work with top minds in the industry, using data and technology to innovate how the world travels.

Arc is an equal opportunity employer and welcomes applications from diverse candidates.