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Client Service Representative

2 months ago

Pomona, California, United States PCV Murcor Full time

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Client Manager I. As a Client Manager I, you will be responsible for managing the day-to-day relationship with our clients, ensuring 100% client satisfaction, and working closely with internal departments to resolve client issues.

**Key Responsibilities:**

  • Handle customer service for assigned clients, managing client issues until resolution
  • Ensure all client inquiries are handled satisfactorily and in a timely manner
  • Work with internal departments to ensure on-time delivery of all orders
  • Manage clients' open pipeline to ensure milestones are achieved during the order lifecycle and to ensure on-time delivery
  • Proactively resolve problems for the client
  • Negotiate client fees and when needed, vendor fees
  • Proactively identify potential problems and provide resolution
  • Identify opportunities to improve client interactions and internal processes
  • Be the subject matter expert for their clients
  • Balance organizational needs with client needs

**Requirements:**

  • High School Diploma or its equivalent
  • Associates Degree or higher preferred
  • 1-3 years of experience in customer service, call center environment, and fast-paced experience
  • Prior knowledge of customer service principles
  • Prior real estate and appraisal management knowledge preferred
  • Detailed-oriented with excellent analytical skills
  • Excellent verbal and written communication skills
  • Proven ability to balance customer and organizational goals, and effectively communicate them
  • Proven ability to work in a highly demanding environment and handle client demands
  • Proven ability to prioritize and manage multiple tasks
  • Demonstrate passion for providing superior service, and ensuring 100% client satisfaction
  • Proven negotiation skills to reach mutual agreements with the best interest of the organization and client in mind
  • Handle client issues with a sense of urgency
  • Microsoft Office Suite (Word & Excel) intermediate level and above

**Benefits:**

  • Health Benefits such as Medical, Dental, Vision, Employee Assistant Program
  • Health Savings Account, Healthcare and Dependent Care Flexible Spending Accounts
  • Voluntary Benefits such as Additional Life/AD&D, Disability, and more
  • 401(k) Employer Match
  • Competitive Wages
  • Work from Home Opportunities
  • Paid Holidays
  • Paid Time Off
  • Weekday Schedules
  • Training and Support

**Equal Opportunity Employer:**

PCV Murcor is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.