Senior Admissions Liaison

3 weeks ago


Chicago, Illinois, United States Sandstone Care Full time
Position Overview:

At Sandstone Care, we are seeking a compassionate and skilled Senior Admissions Liaison to join our dynamic team. As a key member of our family access team, you will be the first point of contact for coordinating professional referrals and new family inquiries.

In this vital role, you will guide clients and families through our comprehensive treatment options, representing our diverse centers across the country. You will be pivotal in our mission to inspire and empower change, working closely with clients from initial contact through their entire treatment journey.

Key Responsibilities:

  • Foster a high-performing, client-focused culture.
  • Use your communication skills to build rapport, assess their needs, overcome objections, and guide families through the admissions process.
  • Verify insurance benefits and coordinate payments from public funding sources and private payers.
  • Participate in weekly team meetings to stay aligned in our dynamic care environment.
  • Maintain strong relationships with clinical and outreach teams, referral partners, and professional communities.
  • Clearly and convincingly communicate the benefits of Sandstone Care services to prospective clients.
  • Exercise sound judgment and emotional stability in decision-making under pressure.

Requirements:

  • Minimum of 3 years behavioral health admissions experience; ideally experience with inpatient, residential, and outpatient levels of care;
  • Proven success in a call center environment, preferably within behavioral health;
  • Experience with behavioral health treatment in an inpatient, residential, PHP, and/or IOP settings is preferred;
  • Proficiency in various computer systems, including CRM (Salesforce), billing software, medical health records, and Office Suite;
  • Ability to type 50+ WPM while maintaining conversations, with excellent written and verbal English skills;
  • A track record of achieving and exceeding performance goals.

Benefits:

  • A comprehensive benefits package designed to enhance both your personal and professional journey.
  • 4 Weeks of Paid Time Off.
  • A robust Employee Assistance Program.
  • Continued Education and CEU Support.
  • A Collaborative and Supportive Community.
  • Comprehensive Health Coverage.
  • Retirement Planning.

Target Annual Compensation: $80,000 to $100,000+ per year based on achievement of incentive compensation goals.

Language: English



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