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Collections Services Liaison
1 month ago
We are seeking a highly skilled and detail-oriented Collections Services Liaison to join our team at The Alden Network. As a key member of our Revenue Cycle team, you will be responsible for driving private pay financial collection performance and reducing bad debt.
Key Responsibilities- Communicate clearly with residents and family members to ensure understanding of financial responsibility and payment due dates.
- Submit payments and payment forms to the Financial Coordinator in a timely manner.
- Monitor the AR Aging dashboard and update collections efforts/notes.
- Communicate with Admission Directors, AR Manager, and Sr. Collections Manager regarding refusals to pay/difficult accounts.
- Ensure all problem accounts are referred to the legal department for further collection efforts.
- Attend Financial Calls and provide updates on private pay accounts.
- 2+ years of collections experience or 2+ years of experience working in a senior housing facility.
- Great communication skills and ability to form relationships with residents/family members.
- Independent thinker with analytical and problem-solving skills.
- Computer and Excel skills.
- Ability to travel to facilities to collect payments and meet with residents/family members.
- 2+ years of experience working in a financial/collections role in a senior housing facility.
- PCC software experience.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.