Night Auditor

4 days ago


Monterey, California, United States Broughton Hotels Full time
Job Summary

We are seeking a detail-oriented Night Auditor to join our team at Broughton Hotels. As the face of our hotel, you will be responsible for providing exceptional customer service, handling front desk operations, and ensuring the accuracy of revenue and charge postings.

Responsibilities
  • Greet every guest with a smile and assist with the registration process
  • Answer phone calls and take messages accurately, anticipating the needs of guests and building rapport
  • Respond to guest concerns and resolve them appropriately, escalating to management when necessary
  • Maintain accurate records of registration and payment information, ensuring compliance with health and quality standards
Qualifications
  • High School Diploma/GED required
  • Familiarity with hospitality industry standards and knowledge of front desk operations and procedures
  • Proficient in English; knowledge of other languages is a plus
  • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

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