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Night Audit Supervisor

3 months ago

Monterey, California, United States Portola Hotel & Spa Full time
Job Summary

The Night Auditor is a key member of the Front Office team at Portola Hotel & Spa, responsible for ensuring guest satisfaction through check-in, check-out, and attentive coordination of hotel services for each guest.

Key Responsibilities
  • Welcome guests in a friendly, prompt, and professional manner.
  • Audit and balance hotel income and expenses for the current 24-hour period.
  • Balance and audit room revenue, food and beverage revenue, and telephone revenue; assist in preparing reports relevant to daily revenues.
  • Balance and audit room and tax charges, cashier's reports, and guest and house accounts.
  • Respond appropriately to guest complaints and make service recovery gestures to ensure total guest satisfaction.
  • Be aware of hotel occupancy and availability.
  • Assist with hotel shuttle service when needed.
  • Perform all Guest Service Representative functions as required, including booking room reservations and answering hotel phone calls.
Requirements
  • Candidate must have a friendly, energetic, and personable demeanor and a passion for great customer service.
  • Strong interpersonal skills and the ability to work in a team environment and build great relationships with coworkers.
  • Must approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at authentic listening skills to understand and clarify concerns raised by employees and guests alike.
  • Must be able to maintain confidentiality of information.
  • Ability to work quickly, learn new information, multitask, and incorporate feedback into personal performance.
  • Strong communication skills, both written and verbal.
  • Possess excellent technical, conceptual, and financial skills.
  • Ability to work a flexible schedule, including nights, weekends, and holidays based on company needs.
Additional Responsibilities
  • Knowledge of hotel safety procedures to ensure the safety and security of guests and employees.
Requirements and Qualifications
  • High School Diploma or equivalent required.
  • Some accounting and/or hospitality college classes preferred.
  • Proficiency in using various computer software programs, including Microsoft Work, Excel, Outlook, and PowerPoint, and general office equipment.
  • Detail-oriented and comfortable working in a fast-paced environment.
  • Excellent time management and organizational skills.
Previous Experience Required
  • 1 year of Front Desk/Guest Service experience required.
Physical Demands
  • Sitting: Frequently
  • Standing: Frequently
  • Walking: Frequently
  • Crawling: Occasionally
  • Bending Over: Frequently
  • Reaching Overhead: Occasionally
  • Balancing: Frequently
  • Pushing/Pulling: Occasionally
  • Lifting/Carrying: 10 lbs. or less, 20 to 50 lbs.
  • Skin/Hands in Water: Occasionally
  • Exposure to Chemicals: Occasionally
  • Foot Controls Used: Occasionally
  • Repetitive Hand Use: Frequently
  • Firm Grasping Required: Frequently
Other Requirements
  • Driving Vehicles/Equipment: No
  • Operating Equipment/Machinery: No
  • Exposure to Dusts, Gas, Fumes: No
  • Exposure to Hazardous Materials: No
  • Possible Exposure to Blood/Body Fluids: No
  • Exposure to High Noise Levels: No
  • Walking on Uneven Ground: Yes
  • Exposure to Marked Changes In Temperature: Yes
  • Use of Safety Equipment (Glasses, Ear Plugs, Etc.): No
  • Hearing Impairment Acceptable: No
  • Color Vision Impairment: Yes
  • Acceptable Color Vision at 20 inches or less: Yes
  • Clear Vision at 20 feet or more: Yes