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Night Audit Supervisor

2 months ago

Monterey, United States Portola Hotel & Spa Full time

* Ideal candidates must have open availability.
* Shift starts at 10:30pm.

JOB DESCRIPTION

POSITION TITLE:

Night Auditor

DEPARTMENT:

Front Office

REPORTS TO:

Director of Rooms / Front Office Manager

DIVISION:

Rooms

EXEMPT OR NON-EXEMPT:

Non-Exempt

JOB DESCRIPTION:

The Night Auditor is responsible for ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. The Night Auditor will be focused on optimizing each guest's experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. The Hotel Night Auditor accurately balances and audits the hotel's income and expenses for the current 24-hour period.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

* Welcome guests in a friendly, prompt and professional manner.
* Accurately balances all hotel income and expenses for 24 hour hotel operating period
* Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues
* Balances and audits for accuracy all room and tax charges, cashier's reports, and guest and house accounts
* Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction
* Be aware of hotel occupancy and availability
* Assist with hotel shuttle service when needed
* Performs all Guest Service Representative functions as required; may assist in booking room reservations; answering hotel phone calls and notifying guests of messages

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

The Ideal Candidate will:

* Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
* Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
* Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
* Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by employees and guests alike.
* Must be able to maintain confidentiality of information.
* Be able to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance.
* Have the ability to perform various physical tasks during the work shift; strong and quick problem-solving ability.
* Have strong communication skills, written and verbal.
* Possess excellent technical, conceptual, and financial skills.
* Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITES:

Knowledge of the entire hotel safety procedures to ensure the safety and security of our guests and employees.

EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:

High School Diploma or equivalent - Required

Some Accounting and/or Hospitality College Classes- Preferred

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

* Proficiency in using various computer software programs, Microsoft Work, Excel, Outlook, and PowerPoint, and general office equipment
* Detail oriented and comfortable working in a fast-paced environment
* Excellent time management and organizational skills

PREVIOUS EXPERIENCED REQUIRED:

1-year of Front Desk/Guest Service Experience - Required

ACTIVITY SUMMARY

Never

Occasionally

Frequently

Constantly

Sitting

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Standing

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Walking

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Crawling

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Bending Over

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Reaching Overhead

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Balancing

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Pushing/Pulling

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Lifting/Carrying

10 lbs. or less

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20 to 50 lbs.

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Over 50 lbs.

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Skin/Hands in Water

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Exposure to Chemicals

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Foot Controls Used

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Repetitive Hand Use

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Firm Grasping Required

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OTHER REQUIREMENTS

Select Yes or No

Driving Vehicles/Equipment

No

Operating Equipment/Machinery

No

Exposure to Dusts, Gas, Fumes

No

Exposure to Hazardous Materials

No

Possible Exposure to Blood/Body

No

Fluids

Exposure to High Noise Levels

No

Walking on Uneven Ground

Yes

Exposure to Marked Changes In

Yes

Temperature

Use of Safety Equipment (Glasses,

No

Ear Plugs, Etc.)

Hearing Impairment Acceptable

No

Color Vision Impairment

Yes

Acceptable

Color Vision at 20 inches or less

Yes

Required

Clear Vision at 20 feet or more

Yes

Required

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job, based on business necessity.