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Customer Service Ambassador
2 months ago
About Us
Cigna is a global health insurance company dedicated to improving the health, well-being, and peace of mind of our customers. We strive to make healthcare more affordable, personalized, and focused on the whole person.
Our Mission
We aim to change the face of healthcare by providing innovative solutions, exceptional customer service, and a commitment to excellence. Our team of dedicated professionals is passionate about making a difference in the lives of our customers.
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.
Key Responsibilities
- Provide exceptional customer service through phone, email, and in-person interactions
- Resolve customer complaints and issues in a timely and professional manner
- Promote our products and services to customers and provide education on our offerings
- Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
Requirements
To be successful in this role, you will need:
Excellent communication and interpersonal skillsAbility to work in a fast-paced environment and prioritize multiple tasksStrong problem-solving and analytical skillsKnowledge of healthcare and insurance industry