Digital Community Liaison

2 weeks ago

New York, New York, United States International Rescue Committee Full time
Job Title: Digital Community Liaison

Job Summary:

The International Rescue Committee (IRC) is seeking a Digital Community Liaison to join our team. As a Digital Community Liaison, you will be responsible for interacting with children and sponsors on social media, helping users navigate information on our platforms, clarifying and sharing information on available services, making referrals to service providers, and lending a friendly, empathetic ear.

Key Responsibilities:

  • Reply to messages and comments received on Signpost social media channels with the help of a team of experts and moderation guidelines.
  • Engage users in conversation online, including answering questions, providing potential legal services referrals, basic social services referrals, and other wraparound support.
  • Make referrals for children in need of legal representation, following detailed referrals protocol, especially as related to obtaining consent.
  • Follow protocol to escalate any communication from vulnerable cases to Protection Specialists.
  • Provide feedback on, and translate into English if required, representative, ongoing, and noteworthy comments provided by unaccompanied children through our various platforms and track trends in conversations and information gaps.
  • Analyze information gaps amongst refugee/asylum-seeking populations to feed into future content creation.
  • Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
  • Collaborate with colleagues to develop thorough, well-researched answers.
  • Keep up to date with all the new information that we put out on an ongoing basis and attend regular trainings as required.
  • Maintain and periodically update ImportaMi's service map.
  • Other related duties as assigned.

Requirements:

  • College degree in social justice, immigrants' rights, community advocacy, or a related field preferred.
  • At least 1-3 years of experience working with children or youth in a voluntary or professional capacity.
  • Experience working with immigrants and refugees OR lived experience with displacement or the immigration system.
  • High emotional intelligence.
  • An understanding of the subtlety of language and an ability to apply communication guidelines in written responses.
  • Respect for people of all walks of life.
  • Strong research skills and able to locate and synthesize resources for children/teenagers effectively.
  • Excellent communication skills, both written and verbal.
  • Accuracy and strong attention to detail, especially in written communications.
  • Strong computer proficiency and well acquainted with basic software tools – ability to navigate autonomously in Windows, Android, Microsoft 365 Suite, Box, and Google docs.
  • Knowledge and experience using social media platforms, especially WhatsApp, Facebook.
  • Fluent in Spanish and excellent level of English.

Working Environment:

  • This is a fully remote position and will require a home office setup. Remote work is to be performed in one of the 50 states (IRC registered locations).

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

  • Digital Community Liaison

    3 weeks ago

    New York, New York, United States International Rescue Committee Full time

    Job Title: Digital Community LiaisonInternational Rescue Committee (IRC) is seeking a Digital Community Liaison to join our team. As a Digital Community Liaison, you will be responsible for interacting with children and sponsors on social media, helping users navigate information on our platforms, clarifying and sharing information on available services,...

  • Digital Community Liaison Specialist

    3 weeks ago

    New York, New York, United States International Rescue Committee Full time

    Job Title: Digital Community LiaisonJob Summary:The International Rescue Committee (IRC) is seeking a Digital Community Liaison to join our team. As a Digital Community Liaison, you will be responsible for interacting with children and sponsors on social media, helping users navigate information on our platforms, clarifying and sharing information on...

  • Digital Community Liaison Specialist

    4 weeks ago

    New York, New York, United States International Rescue Committee Full time

    Job Title: Digital Community LiaisonJob Summary:The International Rescue Committee (IRC) is seeking a Digital Community Liaison to join our team. As a Digital Community Liaison, you will be responsible for interacting with children and sponsors on social media, helping users navigate information on our platforms, clarifying and sharing information on...

  • Digital Content Producer

    1 month ago

    New York, New York, United States iOne Digital Full time

    About the RoleiOne Digital is seeking a highly skilled Digital Producer to join our team. As a Digital Producer, you will be responsible for creating and producing high-quality digital content for our online platforms.Key ResponsibilitiesContent Creation: Develop and produce engaging digital content, including video series, social media posts, and blog...

  • Digital Content Producer

    2 months ago

    New York, New York, United States iOne Digital Full time

    About iOne Digital iOne Digital is a leading digital media company dedicated to creating engaging and inspiring content for the African American community. Our portfolio includes renowned brands like Cassius, HelloBeautiful, MadameNoire, Bossip, NewsOne, GlobalGrind, HipHopWired, BlackAmericaWeb, and Elev8, covering diverse areas such as lifestyle,...

  • Digital Music Specialist

    3 weeks ago

    New York, New York, United States Believe Digital Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager - Partner Specialist to join our Artist and Partner Relations team at Believe Digital. This role will be based out of our Brooklyn office and will play a key part in driving the financial growth of independent artists and labels through streaming technologies and strategies.Key...

  • Digital Commerce Leader

    23 hours ago

    New York, New York, United States Flywheel Digital Full time

    About the RoleWe are seeking a seasoned Digital Commerce leader to join our Media team at Flywheel Digital. As a key member of our team, you will be responsible for driving growth, client retention, and exceeding expectations in the retail media space.Key ResponsibilitiesBuild and maintain strong client relationships to foster long-term partnerships and...

  • Digital Marketing Strategist

    3 weeks ago

    New York, New York, United States Digital Matter Full time

    Digital MatterWe're a leading data and digital media consultancy that empowers brands to take control of their digital marketing. Our team provides consulting and services in business transformation, privacy-first data strategy, and digital media buying.The RoleAs the Associate Director of Paid Social, you'll be responsible for managing a group of client...

  • Digital Content Producer

    12 hours ago

    New York, New York, United States iOne Digital Full time

    Job Title: Digital ProducerJoin iOne Digital, a leading online community that provides rich content and digital products that engage, entertain, and inspire the lives of African Americans.Job Summary:We are seeking a highly skilled Digital Producer to join our team. The successful candidate will be responsible for producing and editing original video content...

  • Digital Content Producer

    2 weeks ago

    New York, New York, United States iOne Digital Full time

    About the RoleiOne Digital is seeking a highly skilled Digital Producer to join our team. As a Digital Producer, you will be responsible for producing and editing original video content for our key brands and global third-party platforms.Key ResponsibilitiesComply with Network and Urban One's mandatory trainings and adhere to related course deadlines.Serve...

  • Digital Marketing Strategist

    3 weeks ago

    New York, New York, United States MeanPug Digital Full time

    {"title": "Account Strategist Position", "description": "MeanPug Digital: A Full-Service Digital AgencyWe are a young and hungry digital agency specializing in legal services. Our team is small but we pack a mean punch, and we're looking for an Account Strategist to join our crew.Key ResponsibilitiesDevelop and implement digital marketing strategies to drive...

  • Digital Media Strategist

    4 weeks ago

    New York, New York, United States Flywheel Digital Full time

    Unlock Career Growth with Flywheel DigitalFlywheel Digital empowers leading brands to accelerate growth across major digital marketplaces. Our suite of digital commerce solutions provides near real-time performance measurement, driving sales, share, and profit.With a global presence, we offer a career with real impact, endless growth opportunities, and a...

  • Digital Music Specialist

    2 weeks ago

    New York, New York, United States Believe Digital Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager - Partner Specialist to join our Artist and Partner Relations team at Believe Digital. This role will play a critical part in driving the financial growth of independent artists and labels through streaming technologies and strategies.The successful candidate will be responsible for...

  • Digital Archives Consultant

    2 weeks ago

    New York, New York, United States Digital Preservation Coalition Full time

    Opportunity for Digital Archives ConsultantWe are seeking a highly skilled Digital Archives Consultant to assist with the transition to digital archives management at the United Nations. The successful candidate will work closely with our team to develop sustainable procedures and processes for appraising, processing, and ingesting digital archives into our...

  • Community Liaison Specialist

    24 hours ago

    New York, New York, United States NYC Health Hospitals Full time

    Job SummaryNYC Health + Hospitals is seeking a Community Liaison Worker Level II to join our team. This role will provide liaison functions between City agencies, local residents, and community organizations to provide assistance, obtain participation and support for housing development and community development, and implement public service programs.Key...

  • Digital Commerce Solutions Specialist

    1 day ago

    New York, New York, United States Flywheel Digital Full time

    About the RoleFlywheel Digital is seeking a highly skilled Media Manager to join our Client Services team. As a key member of our team, you will be responsible for handling client relationships and serving as the primary point of contact for our clients.Key ResponsibilitiesLead daily and bi-weekly client engagements and drive strategy discussionsSupport...

  • Community Liaison Specialist

    1 day ago

    New York, New York, United States NYC Health Hospitals Full time

    Job Title: Community Liaison Worker Lvl IIKings County Hospital Center is a leading healthcare facility that provides high-quality care to everyone, regardless of their ability to pay. As a Community Liaison Worker Lvl II, you will play a vital role in facilitating the care of patients by utilizing a collaborative, interdisciplinary process.Key...

  • Community Liaison Specialist

    2 weeks ago

    New York, New York, United States NYC Health Hospitals Full time

    Job Title: Community Liaison Worker Level II-Outpatient Behavioral Health Child and AdolescentAt NYC Health + Hospitals, we are committed to delivering high-quality care to our patients. As a Community Liaison Worker Level II-Outpatient Behavioral Health Child and Adolescent, you will play a critical role in ensuring that our patients receive the best...

  • Community Liaison Specialist

    23 hours ago

    New York, New York, United States NYC Health Hospitals Full time

    At NYC Health + Hospitals, we are committed to delivering high-quality care to our patients and communities. As a Community Liaison Worker, you will play a critical role in ensuring that our patients receive the support and resources they need to thrive after discharge.Job SummaryThe Community Liaison Worker is responsible for coordinating psychiatric...

  • Digital Marketing Specialist

    4 weeks ago

    New York, New York, United States MeanPug Digital Full time

    About MeanPug DigitalWe're a dynamic digital agency specializing in legal services, offering a comprehensive range of solutions to law firms. Our team is passionate about delivering innovative and effective marketing strategies that drive results.Job DescriptionWe're seeking a highly skilled Social Media Manager to join our team. As a key member of our...