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Hospital Ambassador

2 months ago


San Carlos, California, United States VCA Animal Hospitals Full time
About VCA Animal Hospitals

VCA Animal Hospitals is a leading provider of veterinary care, dedicated to delivering exceptional service and compassion to our patients and their owners.

Job Summary

We are seeking a highly skilled and compassionate Client Service Representative to join our team. As the face of our hospital, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients and their pets.

Key Responsibilities
  • Customer Service Functions:
    • Greet visitors and guide them to exam rooms.
    • Answer telephones and respond to client inquiries.
  • Scheduling and Confirmation:
    • Schedule and confirm appointments with clients.
  • Communication and Education:
    • Present and explain fees to clients, including processing payments.
    • Recommend and obtain products and services, including prescriptions.
    • Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
  • Medical Records and Correspondence:
    • Manage medical records, charts, reports, and correspondence.
  • Hospital Maintenance:
    • Ensure the hospital is clean and well-maintained, including removal of animal waste.
Requirements
  • Experience: At least one year of proven experience in customer service or a related field.
  • Education: High School Diploma or equivalent.
  • Skills:
    • Excellent listening and communication skills.
    • Compassion for pets and people.
    • Proven decision-making skills.
    • Ability to integrate new information into problem-solving.
    • Proficiency in Microsoft Office.
  • Physical Demands: Ability to lift up to 40 lbs. and be exposed to hazards associated with pets.
Benefits

We offer a competitive compensation package, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts.