Customer Support Expert

3 days ago


Lehi, Utah, United States Trove Brands Full time
Job Overview
Trove Brands is a leading house of brands, including BlenderBottle, OwalaTM, and WhiskwareTM. As a Customer Support Specialist, you will work closely with customers across several brands through email and chat.

About the Role
This exciting opportunity allows you to contribute to strengthening customer relationships by offering unique perspectives and supportive interactions. You will be accountable for providing accurate and timely information to customers in a kind, professional manner.

Responsibilities
As part of Team Trove, your specific responsibilities will include:
  • Interacting with customers across multiple communication channels
  • Analyzing and improving connection performance
  • Recommending practice and policy improvements

Qualifications
We seek team members who are adept at contributing their personal expertise to a collaborative work environment. For this role, we're looking for someone with exceptional written and verbal communication skills, experience in customer support, high attention to detail, and the ability to innovate with limited resources.

The estimated salary for this role is $60,000 - $80,000 per year, depending on location and experience.

Benefits
Our company culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration and offer a range of benefits, including a 401k package with employer matching, a fully equipped fitness center, yoga studio, and meditation room. Our team-building activities, athletic events, and seasonal celebrations foster community and reward accomplishments.



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