Customer Service Director

5 days ago


Norfolk, Virginia, United States Elevance Health Full time
Job Title: Director I Customer Care

At Elevance Health, we are seeking a highly skilled and experienced Director I Customer Care to join our team. This role will be responsible for planning and development of key processes within a centralized customer service unit to achieve excellent customer service.

Key Responsibilities:
  • Develops and implements complaint resolution procedures and ensures area is staffed and trained to handle inquiries from agents and policy owners.
  • Develops short/long-term customer service objectives and continuously monitors procedures to ensure these are met by staff.
  • Encourages staff development/training.
  • Stays abreast of state/federal regulations.
  • Develops and manages the annual operating budget within financial objectives and in a manner which ensures that service and goals are met.
  • Oversees quality, performance and strategic initiatives.
  • Drives innovation and digital efforts.
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Requirements:
  • Requires a BA/BS degree and a minimum of 7 years leadership experience; or any combination of education and experience which would provide an equivalent background.
  • Strong written and oral communication skills, problem solving skills, attention to detail and well organized preferred.
  • Medicare experience preferred.
About Elevance Health:

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

What We Offer:
  • Market-competitive total rewards, including merit increases, paid holidays, Paid Time Off, and incentive bonus programs.
  • Medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources.
  • A range of benefits to support your physical, emotional, and financial well-being.
How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you.



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