Customer Service Representative
6 days ago
Integrated Resources is seeking a highly skilled Customer Account Specialist I to join our Customer Account Management team. As a key member of our team, you will be responsible for providing exceptional customer service to our residential customers, resolving their inquiries, and ensuring their needs are met.
Key Responsibilities:
- Assist customers with basic to complex residential inquiries, including high bill inquiries and billing reconciliation.
- Provide detailed explanations and applications of electric rates to customers.
- Work independently to resolve customer issues and provide solutions.
- Collaborate with the Customer Account Management team to ensure seamless customer service.
Requirements:
- Minimum 2+ years of experience in a customer-facing role, preferably in an inbound call center environment.
- Strong interpersonal communication skills and ability to work with customers, supervisors, and peers.
- Bi-lingual skills are a plus, but not required.
- High school diploma or equivalent required; associate degree preferred.
Preferred Qualifications:
- Experience working with utilities or customer service fields.
About Integrated Resources:
Integrated Resources is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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